Operations Manager I, Hospital

Manages nursing and care delivery operations and programs within a twenty-four-hours-a-day, seven-days-a-week hospital environment to ensure alignment with cost, quality, and clinical and utilization standards by ensuring daily activities in alignment with strategic objectives. Manages interdisciplinary hospital teams, ensuring proper training and holding staff accountable for performance including implementation of emergency preparedness plans. Manages hospital administrative functions to support patient care by driving compliance, reviewing workflow targets, managing human resource and labor management initiatives, identifying and/or addressing quality/risk management issues, and contributing to departmental budget management. Manages the work of cross-functional teams to develop and/or implement strategic plans to remediate issues and improve quality, service, affordability, and/or operating efficiency and monitoring performance metrics to evaluate performance. Ensures safe, quality and standardized patient care by monitoring and guiding continuous improvement of clinical practices, services, and operations for patients and staff, and maintaining compliance with legal and regulatory requirements.

• Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making.


• Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives.


• Manages hospital administrative functions to support patient care by: driving implementation of action items and supporting compliance with timelines and financial commitments; reviewing ad hoc reporting to meet specific client needs related to workflow and performance targets; overseeing data collection, reviewing data, and translating reports into short-term operational initiatives; managing cross-functional activities including workplace and patient safety, human resources (e.g., recruitment, selection, promoting active recruitment, performance feedback), labor relations, training and development, and quality/risk management issues; leading survey readiness activities including mock rounds and mitigating issues to maintain compliance and regulatory standards, and developing procedures for preparing audit documentation, information, and reports; and assisting in the development and management of their departments budget, expenditures, and payroll with input from a higher-level leader.


• Manages care delivery operations and programs within a twenty-four-hours-a-day, seven-days-a-week operational environment by: managing complex work streams and implementing strategic initiatives with significant program impact; utilizing data and analysis to ensure strategic alignment while developing and implementing plans; proactively monitoring daily operational activities involving direct and/or indirect patient care management; monitoring resources in hospital areas to ensure appropriate assignment and utilization; managing multidisciplinary hospital team(s) and holding team(s) accountable for performance; implementing emergency preparedness programs; ensuring others are up-to-date with the teams emergency preparedness plan, revising recovery plans as needed, ensuring and confirming staff are trained and understand expectations for during and after an emergency; leading project teams and/or initiatives, and monitoring implementation and delivery on objectives; and managing the delivery of nursing services and patient care within a twenty-four-hours-a-day, seven-days-a-week operational environment in alignment with cost, quality, and clinical and utilization standards.


• Manages improvements to operations and technology processes by: managing the work of cross-functional teams including overseeing the development of goals and priorities, defining issues, and in some cases leading and implementing strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; applying a structured approach for identifying root causes and implementing solutions to improve the performance of operations system processes and address quality and safety issues; contributing to the development of and implementing strategic plans with the goal of achieving integrated services across the continuum of care; and ensuring performance metrics used to monitor the success of strategic improvement projects are tied to strategic department initiatives.


• Ensures safe, quality, and standardized care delivery within a twenty-four-hours-a-day, seven-days-a-week operational environment by: monitoring and guiding the continuous improvement of the quality and safety of clinical practices, services, and operations for patients and staff; holding staff and direct reports accountable for maintaining compliance with legal and regulatory requirements (e.g., Nursing Practice Act, The Joint Commission [TJC], federal, state, and local requirements) updated by governmental and regulatory agencies; and implementing and supporting the design of systems, processes, and methods to evaluate and improve patient care within assigned department and across the continuum of care.