Equity, Inclusion, Diversity and Linguistics Consultant I

Kaiser Permanente is seeking an Equity, Inclusion, Diversity and Linguistics Consultant I to support initiatives that promote health equity, cultural responsiveness, and language access across diverse patient populations. This role helps improve patient care by enhancing clinical communication, supporting regulatory compliance, and contributing to language access programs. Working with cross-functional stakeholders and senior consultants, the incumbent will assist with project planning, research, analysis, presentations, and implementation of strategic initiatives. The ideal candidate has strong communication, collaboration, and organizational skills, along with experience in healthcare, diversity and inclusion, health equity, language services, or consulting. A commitment to continuous learning and advancing equitable, inclusive care is essential.

• Assists in the development of requirements for business, process, or system solutions within assigned business domain(s) by working with stakeholders and cross-functional teams as appropriate; leveraging business requirements gathering methodologies to identify business, functional, and non-functional requirements; and assisting in the development and documentation of business cases to assess the costs, benefits, and ROI of proposed solutions.
• Supports strategic planning and organizational alignment and prioritization of business initiatives by assisting in evaluating performance metrics, standards, and methods to establish business success; working with multiple stakeholders under the guidance of more senior team members to ensure cohesive and reachable metrics; and executing assigned initiatives to ensure delivery of measurable results and alignment with strategic objectives.
• Supports compliance of work activities by adhering to KP, departmental, and/or business line policies and procedures.
• Provides consulting support under the guidance of more senior team members to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects within a functional track or workstream by building rapport and partnerships with stakeholder teams, third party vendors, and senior management; coordinating work efforts with stakeholders to develop goals and set the prioritization of deliverables; and preparing presentations and reports as appropriate.
• Serves as an advocate of continuous learning and professional development by building a general knowledge of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; and supporting the ongoing enhancement and innovation of business consulting practices, standards, and methods across KP.
• Performs data analyses to support business initiatives under the guidance of more senior team members by using appropriate data analysis tools and approaches to assess business performance; leveraging suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); and conducting analyses and performing experimental tests to evaluate the effectiveness of business solutions.
• Assists in the management of project components under the guidance of team members by coordinating stakeholder contacts; recommending team resources based on project needs and team member strengths; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; and resolving or escalating risks or issues as appropriate.
• Supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by building a working understanding of how current processes impact business operations; mapping current state against future state processes; and identifying the operational impact of requirements on upstream and downstream solution components.
• Pursues effective relationships with others by sharing information with coworkers and members.
• Listens to and addresses performance feedback.
• Pursues self-development; acknowledges strengths and weaknesses, and takes action.
• Adapts to and learns from change, challenges, and feedback.
• Responds to the needs of others to support a business outcome.
• Completes routine work assignments by following procedures and policies and using data, and resources with oversight and management.
• Collaborates with others to address business problems; escalates issues or risks as appropriate; communicates progress and information.
• Adheres to established priorities, deadlines, and expectations.
• Identifies and speaks up for improvement opportunities.