Manager, Laboratory Service Area/Hosptial

Responsible for planning, directing, organizing and coordinating Laboratory services and related business functions for assigned service area or operational unit. Leads through front-line supervisors, working closely with providers, supervisors, medical office/hospital leaders, and senior leaders to assure the implementation of regionally consistent practices, processes, and protocols to achieve excellence in quality of care, service, access, resource utilization, employee/physician satisfaction and workplace safety. Responsible for laboratory professional practice standards, KP standards of care and clinical competency of staff in accordance with licensure and regulatory requirements. This is a management-level position reporting to assigned director. Has supervisory responsibility with both direct and indirect reports through subordinate supervisors; service area/unit fiscal management; and quality assurance, affordability and patient engagement responsibilities. May perform duties to the extent necessary to maintain clinical expertise and competency to fulfill job responsibilities.

• Accountable for role modeling principles defined by the Care Experience Standards, the KP Mission and any specific department/organizational initiatives.
• Ensures operational and performance standards are met for assigned teams. Plans, develops, implements, and evaluates department strategies, programs, and policies in partnership with senior leadership and Lab Management team by implementing short- and long-range department goals, programs, and policies; supporting business initiatives and strategies; ensuring consistent program interpretation and application; establishing and sustaining strategic relationships with key stakeholders; ensuring service level agreements are met; analyzing and reporting on successes against metrics; and the development and implementation of monitors for quality assurance.
• Responsible for day-to-day operations on assigned teams to achieve business and organizational strategic objectives. Manages designated work unit by translating business plans into tactical action items; ensuring all policies and procedures are followed, including regulatory and accreditation requirements; delegating tasks to meet goals and objectives; overseeing the completion of work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; removing obstacles that impact performance; and guiding performance and developing contingency plans accordingly.
• Provides supervision through direct and indirect reports for assigned teams to assure member focused high quality, accessible, cost effective care, including interviews, selection, orientation, scheduling, evaluation, coaching, rewards/recognition, discipline, and staff accountabilities. Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; training and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; executing performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
• Works collaboratively with Laboratory Management, Human Resources, and Labor Partners to interpret terms of labor contracts and Partnership expectations and requirements.
• Oversees clinic building, offices and equipment. Responsible for coordination and management of facilities issues onsite with internal and external vendors.
• Manages the service area department budget(s) ensuring spending within the budget allocation; monitors and controls expenditures and provides input and direction to the budget planning process, including staffing and materials needed for assigned labs.
• Collaborates to develop recommendations, implement, and evaluate improved processes and systems within multi-disciplinary care teams and across the continuum of care. Addresses patient complaints/concerns and researches and resolves; acts as patient advocate when necessary.
• Establishes and maintains collaborative working relationships with business and industry partners, agencies, community organizations and/or education institutions; may serve as lab representative on various national, regional and local committees and attend events as appropriate.
• Manages programs or components of larger cross-functional projects by identifying and managing stakeholder contacts; assembling teams based on project needs and team member strengths; developing, analyzing, and managing project plans; negotiating and managing project schedules and resource forecasts; and managing project financials and deliverables. Actively participates on and/or leads various committees, meetings, and workgroups.