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Senior Timekeeping Coordinator

Primary Location Corona, California Schedule Full-time Shift Day Salary $24.56 - $31.78 / hour

Job Number 1373058 Date posted 07/25/2025

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Job Summary:

Resolves routine problems for local quality control of timekeeping systems (e.g., KP TIME System) by reviewing pay period adjustments for accuracy and following detailed instructions for entering data in the TIME system from the paper TIME forms to finalize time cards for manager approval. Analyzes various issues or data to resolve routine issues of smaller scope by following detailed instructions received for printing attendance calendars and analyzing reports for employees that are part of the Centralized Timekeeping Department. Ensures quality assurance for daily operations by communicating newly established business processes to clients as directed and providing analytical research and program development for the system with routine monitoring. Ensures that clients have current and accurate documentation (e.g., KRONOS timekeeping and payroll related materials) by following detailed instructions. Conducts audit processes while working with National Timekeeping Compliance/Regional Reports/No-Pay Schedule (NPS) by following detailed directions for performing system and timecard audits for client areas. Resolves escalated customer inquiries with first call solutions by following detailed instructions while applying human resources (HR) knowledge, contract knowledge, judgment, and initiative while supporting the liaisons for National Payroll Services and KRONOS support teams regarding customer issues.

Essential Responsibilities:

Works with others within work team to obtain and share basic information. Listens and addresses performance feedback; provides feedback to team members. Learns new relevant knowledge and skills; acknowledges strengths and weaknesses based on career goals and takes action to leverage / improve them. Adapts to change, challenges, and feedback with moderate guidance. Responds to the needs of others to support completion of routine work tasks.

Follows detailed, daily instructions to complete routine tasks with moderate supervision. Collaborates with others within ones team to address routine and some non-routine task issues; communicates status and escalates more complex issues. Adheres to established priorities, deadlines, and expectations. Identifies and speaks up for improvement opportunities within ones team.

Resolves routine problems for local quality control of timekeeping systems (e.g., KP TIME System) by: reviewing pay period adjustments for accuracy; following detailed instructions received to enter data in the TIME system from the paper TIME forms submitted and approving the final time card for submission; collaborating with work team to address timekeeping irregularities with a moderate degree of supervision; and leveraging a basic knowledge of business practices to support the liaison for internal sources regarding Family Medical Leave Act/Leave of Absence (FMLA/LOA) timecard coding and pay discrepancies as needed.

Analyzes various issues or data to resolve routine issues of smaller scope by: following detailed instructions received to review routine factors; printing attendance calendars and analyzing reports for employees that are part of the Centralized Timekeeping Department; and identifying trends with moderate supervision.

Ensures quality assurance for daily operations by: communicating newly established business processes to clients as directed; providing analytical research and program development for the system with routine monitoring; reviewing commonly used, essential internal system controls; and occasionally requiring some fact finding to comply with National Timekeeping and any contract agreements, pay practice standards, and union agreements as established by Labor Relations.

Ensures that clients have current and accurate documentation (e.g., KRONOS timekeeping and payroll related materials) by: following detailed instructions.

Conducts audit processes while working with National Timekeeping Compliance/Regional Reports/No-Pay Schedule (NPS) by: following detailed instructions; following detailed instructions to perform periodic system and timecard audits for client areas; and reconciling routine KRONOS and payroll audits.

Resolves escalated customer inquiries with first call solutions by: following detailed instructions while applying human resources (HR) knowledge, contract knowledge, judgment, and initiative; supporting the liaisons for National Payroll Services and KRONOS support teams regarding customer issues and ensuring that service standards are met with routine monitoring; and providing ongoing education and information to customers and HR services as needed based on broad guidance received.

Minimum Qualifications:

High School Diploma or GED, or equivalent AND Minimum one (1) year experience working in a corporate or business office environment OR Minimum two (2) years experience working in a corporate or business office environment.

Additional Requirements:

Knowledge, Skills, and Abilities (KSAs): Written Communication; Interpersonal Skills; Time Management; Service Focus; Conflict Resolution; Computer Literacy; Adaptability

Preferred Qualifications:

Primary Location: California,Corona,Corona Member Service Call Center Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 04:30 PM Job Schedule: Full-time Job Type: Standard Worker Location: Flexible Employee Status: Regular Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee Job Level: Individual Contributor Department: Riverside Med Center - Med Ctr Admin Central Staff - 0806 Pay Range: $24.56 - $31.78 / hour Travel: Yes, 10 % of the Time

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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