Operations Specialist II

Assists strategic business planning and development by gathering and collating data via interviews, surveys, focus groups, and databases for the purposes of defining initiatives to achieve business objectives and informing key business decisions, with day to day supervision. Assists with project execution and management efforts by collaborating with stakeholders within their team to ensure the project is successfully executed and project-based changes are implemented, with limited guidance. Assists in monitoring and improving existing processes by performing processes with general supervision, following defined requirements and accountable for achieving expected results for the customer. Supports legal, regulatory, and compliance adherence by assisting in providing others (e.g., clinicians, staff) with information on new or updated organizational and departmental policies, guidelines, and procedures. Assists with efforts to develop policies and procedures by assisting in data collection to help inform policy development pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements, with minimal day to day supervision. Supports training by assisting in the development of training requirements to ensure compliance with regulatory and internal standards with limited guidance.

• Supports legal, regulatory, and compliance adherence by: assisting in providing others (e.g., clinicians, staff) with information on new or updated organizational and departmental policies, guidelines, and procedures; and performing standard project related work in accordance  with established federal, state, and local  policies, guidelines, procedures, laws, regulations, and within established service expectations.


• Assists with efforts to develop policies and procedures by: assisting in data collection to help inform policy development pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements, with minimal day to day supervision; and writing internal, function-level policies that adhere to departmental, organizational, and industry guidelines, and standards, with minimal day to day supervision.


• Assists in monitoring and improving existing processes by: performing processes with general supervision, following defined requirements and accountable for achieving expected results for our customer; maintaining, optimizing, and transforming standard processes to increase efficiency of systems; assisting others in identifying new and/or existing business operating models and innovative approaches to solutions support; collecting data to determine the nature and requirements of process related improvements, with minimal day to day supervision; exchanging updates to project personnel to gather information and implement process improvements, with minimal day to day supervision; and collaborating to draft documentation to communicate updates, changes, or adjustments to function-wide training based on changes to systems, processes, accreditation, or compliance.


• Assists with project execution and management efforts by: collaborating with stakeholders within their team to ensure the project is successfully executed and project-based changes are implemented, with limited guidance; tracking and reporting project-related activities to ensure expectations are met and risks and issues (e.g., scheduling) are identified and escalated, with limited guidance; and assists in managing relationships with clients and stakeholders to ensure that all project-related expectations are clarified, understood, documented, and met.


• Assists strategic business planning and development by: gathering and collating data via interviews, surveys, focus groups, and databases for the purposes of defining initiatives to achieve business objectives and informing key business decisions, with day to day supervision; documenting project inputs, requirements, and potential risks in strategic project plans, with day to day supervision; and collaborating within and across teams to align on routine project deliverables and timelines.


• Supports training by: assisting in the development of training requirements to ensure compliance with regulatory and internal standards with limited guidance; coordinating the delivery of training programs to stakeholders; and developing standard project-based training curriculum for a wide variety of operations related activities.


• Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members.


• Listens to, addresses, and seeks performance feedback.


• Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them.


• Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work.


• Assesses and responds to the needs of others to support a business outcome.


• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship.


• Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information.


• Supports the completion of priorities, deadlines, and expectations.


• Identifies and speaks up for ways to address improvement opportunities.