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Acting as the backbone of our organization, you’ll help support our commitment to total care as you build a career where you can realize your own potential.

Population Management Support Coordinator - USW 7600

Primary Location Fontana, California Schedule Full-time Shift Day Salary $26.64 - $28.56 / hour

Job Number 1375517 Date posted 08/20/2025

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Job Summary:

This position is under review and must follow the guidelines in accordance with the respective collective bargaining agreements and/or NLRB definition of a confidential employee. This position must be reviewed in partnership with HR Consulting prior to posting. Identify, track and contact patients for the purpose of achieving out reach program goals and achievements associated with improving the quality of care. Maintain records, statistics and data bases associated with local, regional program goals and regulatory requirements. Under the direction of and in collaboration with other healthcare professionals assist patients in identifying and using resources that improve quality of care.

Essential Responsibilities:

Under direct supervision, track patient populations to obtain statistical information related to specific program goals associated with health care management and assure that patient records are updated.

Obtain from patients health care information, record data, maintain care management data bases and generate reports relating to specific care management programs.

Using established measures and criteria to identify patients within specific care programs.

Under direct supervision and using established formats, develops letters, forms and other media required to educate and retrieve information from patients associated with specific care programs.

Notify enrolled members in care management and health care classes and track attendance.

Distribute educational materials.

Contact patients by phone and correspondence in following up patient compliance with medication use, physician visits and reinforcing self care management skills.

Support Physicians by generating annual screening, utilization, compliance and other reports associated with care management and program performance.

Under direct supervision uses data bases and reports to ensure patient conformity to specific care programs and regulatory compliance Acts as a liaison between patient community and other Kaiser resources.

Makes recommendations for Patient referrals when necessitated by non-compliance to treatment regimens or otherwise necessitated to achieve program or regulatory compliance.

Perform other related duties as may be assigned.

Basic Qualifications:

Experience

Education

High School Diploma or General Education Development (GED) required.

License, Certification, Registration

Additional Requirements:

Excellent Customer Service and verbal and writing skills, sufficient to author correspondence with minimal supervision.

Fluency in the typical office software applications such as Word, Excel, Access, Power Point at a level sufficient to build data tables and develop queries.

Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

Minimum three (3) years of progressively responsible health care experience.

Bachelors degree in Health Care (LVN or other similar course of study) preferred.

Notes:

This is a temporary position for approximately six (6) months.

Rotating weekends (Sat, Sun).

Primary Location: California,Fontana,Palm Court II Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:30 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Worker Location: Onsite Employee Status: Temporary Employee Group/Union Affiliation: B05|USW|Local 7600 Job Level: Individual Contributor Department: Palm Court ll MOB - Population Management - 0806 Pay Range: $26.64 - $28.56 / hour Travel: Yes, 10 % of the Time

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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