Assumes major responsibility for the daily operations of the Employee Assistance Program (EAP) in a particular facility or geographic grouping of facilities, providing service to physicians, employees, and family members. Coordinates the development, delivery, allocation and maintenance of services in regard to assessment and short-term problem solving and referral, committee and workgroup participation, training, organizational initiative support, organizational change support, threat management, critical incident response, and consultation to managers, supervisors, human resource representatives and union representatives.

• Under general clinical direction and consultative support from senior staff and management, performs the following:
  
  
  
  • 1) Behavioral health assessment and referral; 2) Short-term problem solving; 3) Consultation and training to managers, supervisors, human resource representatives and union representatives; 4) Provides clinical support to less experienced coordinators; 5) Crisis intervention and critical incident stress management in response to employee deaths, adverse outcomes in the healthcare setting and any other event that has the potential to traumatize KP employee(s) and/or diminish their ability to do their job; 6) Serves as a core member on their local Threat Management Team (TMT); 7) Management of projects based on departmental and organizational needs; and 8) Responsibility for daily operations of Kaiser Permanente's internal EAP at the local facility.
  
  
  
  


• Provide behavioral health consultation to help solve higher risk and complex issues.


• Provide consultation to key stakeholders regarding group and organizational intakes.


• Allows employee/manager to effectively address personal and/or work-related problems impacting work performance.


• Helps mitigate organizational liability by helping manage behavioral risk issues. 


• Serves as behavioral health resource to employees and their families, reducing caseload volume of KPs mental health depts.


• Works on assignment of diverse scope.


• Generally, performs within broadly defined practices and guidelines and also modifies or suggests enhancements. 


• Manages client and customer scheduling.


• Requires planning to coordinate with other departments or resources.


• Uses practice management strategies to optimize time and balance workload.


• Makes appropriate decisions regarding prioritizing the needs of the business, organizational workflow and managing organizational trends and demands.


• Exercises judgment to make decisions for less defined issues and selects methods and techniques for obtaining solutions.


• Involves interpreting and analyzing established concepts. 


• May require moderately complex decision making.


• Assesses all new cases and requests for services; determines course of action or seeks consultative support for complex cases/issues.


• Conducts an assessment when a new request arises and determines what has been done and still needs to be done.


• Collects and analyzes data to make informed recommendations/decisions that affect the department. 


• Develops solutions to a variety of problems of moderate scope and complexity, using judgment within defined practices and procedures.


• Asks direct questions, listening actively and carefully to responses, restating to clarify understanding.


• Tailors and adapts communication style and content to the client.


• Communicates observations and sensitive issues in a manner and timeframe that is useful and appropriate. Influences others regarding existing concepts, processes and methodologies. 


• May provide professional/technical support to less experienced team members.


• May assume lead role on departmental work.


• Participates in determining objectives of assignment.


• Exercises considerable latitude in determining objectives and approaches to assignment.


• Seeks professional consultation and uses Director, Managers and colleagues as internal consultants.