Health Information Clerk
Performs variety of clerical and patient/client related duties. Acts as first contact for patients and other requestors seeking Protected Health Information. Screens incoming authorizations and requests for the release of protected health information. Explains Release of Information process and assists patients and/or requestor in obtaining copies of protected information.
- Sorts incoming mail. Reviews requests. Uses Epic/Health Connect to obtain and/or validate patient demographic information. Determines and refers requests to appropriate processing departments.
- Understands the requirements of a valid HIPAA compliant authorizations, sends out discrepancy letters on invalid authorizations.
- Answers 90% of incoming phone calls to Release of Information. Screens and directs caller to appropriate person or department as needed. Maintains a professional courteous attitude to all callers at all times.
- Assists patients and other requestors on how to obtain copies of protected health information. Informs caller of confidentiality laws, company procedures and copy fees (if applicable). Assists in completion of authorization form as necessary.
- Understands Disclosure Accounting as defined by HIPAA. Enters information into the Epic/Health Connect Disclosure Accounting System. Maintains and updates Disclosure Accounting Worksheet.
- Serves as regional resource for release of medical information and related issues. Shares knowledge and expertise with other members of healthcare team. Participates in educational process. Assists in training of new employees.
- N/A
- High School Diploma or General Education Development (GED) or equivalent related experience.
- N/A
- Type 40 wpm.
- Demonstrated knowledge of and skill in adaptability, customer service, interpersonal relations, oral communication, systems thinking and teamwork.
- Minimum six (6) months of reception or secretarial experience.
- Post high school coursework in medical terminology.
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
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