campaign-Day hours_per_week-1 industry-B09|OPEIU|Local-30 is_manager-SCAL-Jobs job_level-Entry-Level job_status-Regular job_type-Standard salary_relocation-Call-in/On-Call travel-No custom_fields.EEO-Kaiser-Permanente-is-an-equal-opportunity-employer-committed-to-fair,-respectful,-and-inclusive-workplaces.-Applicants-will-be-considered-for-employment-without-regard-to-race,-religion,-sex,-age,-national-origin,-disability,-veteran-status,-or-any-other-protected-characteristic-or-status.<br/><br/>For-jobs-where-work-will-be-performed-in-unincorporated-LA-County,-the-employer-provides-the-following-statement-in-accordance-with-the-Los-Angeles-County-Fair-Chance-Ordinance.-Criminal-history-may-have-a-direct,-adverse,-and-negative-relationship-on-the-following-job-duties,-potentially-resulting-in-the-withdrawal-of-the-conditional-offer-of-employment:<br/>-<br/><li>Consistently-supports-compliance-and-the-Principles-of-Responsibility-(Kaiser-Permanente's-Code-of-Conduct)-by-maintaining-the-privacy-and-confidentiality-of-information,-protecting-the-assets-of-the-organization,-acting-with-ethics-and-integrity,-reporting-non-compliance,-and-adhering-to-applicable-federal,-state,-and-local-laws-and-regulations,-accreditation,-and-licensure-requirements-(where-applicable),-and-Kaiser-Permanente's-policies-and-procedures.</li><br/>-<li>Models-and-reinforces-ethical-behavior-in-self-and-others-in-accordance-with-the-Principles-of-Responsibility,-adheres-to-organizational-policies-and-guidelines;-supports-compliance-initiatives;-maintains-confidences;-admits-mistakes;-conducts-business-with-honesty,-shows-consistency-in-words-and-actions;-follows-through-on-commitments.</li><br/>-<li>Job-duties-with-at-least-occasional-or-possible-access-to:-(1)-patients,-the-general-public,-or-other-employees;-(2)-confidential-protected-health-information-and-other-confidential-KP-information-(including-employee,-proprietary,-financial-or-trade-secret-information);-(3)-KP-property-and-assets,-for-example,-electronic-assets,-medical-instruments,-or-devices;-(4)-controlled-substances-regulated-by-federal-law-or-potentially-subject-to-diversion.</li> custom_fields.ReqID-1394489 custom_fields.Shift-Day custom_fields.Field1-Administration,-Clerical-and-Support-Services custom_fields.Field2-Mon,-Tue,-Wed,-Thu,-Fri custom_fields.Reindex-2 custom_fields.MHSTheme-No custom_fields.PayBasis-Hourly custom_fields.PayRange-$28.54---$33.36-/-hour custom_fields.Department-ZION-MEDICAL-CENTER---X-ray-Day---0806 custom_fields.jobtitleLI-Imaging-Department-Scheduler---1394489 custom_fields.leadership-no custom_fields.CFSalaryLow-28.54 custom_fields.HawaiiTheme-Administration,-Clerical-and-Support-Services custom_fields.JobSchedule-Call-in/On-Call custom_fields.PostAddress-California,La-Mesa,La-Mesa-Administration-Building custom_fields.ShiftFilter-Day custom_fields.customtheme-Administration,-Clerical-and-Support-Services custom_fields.CFSalaryHigh-33.36 custom_fields.LocationName-SCAL custom_fields.SchemaHiring-Kaiser-Permanente custom_fields.LocationValue-SCAL custom_fields.employeegroup-B09|OPEIU|Local-30 custom_fields.WorkerLocation-Onsite custom_fields.employeestatus-Regular custom_fields.WorkingHoursEnd-05:05-PM custom_fields.JobScheduleField-Call-in/On-Call custom_fields.WorkingHoursStart-08:35-AM custom_fields.PrefQualification1-<div>-<b>Basic-Qualifications:</b></div>-<div>-<u>Experience</u></div>-<br/><ul-style='margin-top:-0;margin-left:-1px;margin-bottom:-0;'><br/>-<li>Experience-with-OPAS-or-other-appointment-scheduling-system.</li><br/></ul><br/><ul-style='margin-top:-0;margin-left:-1px;margin-bottom:-0;'><br/>-<li>Experience-working-in-a-medical-setting.</li><br/></ul><br/><ul-style='margin-top:-0;margin-left:-1px;margin-bottom:-0;'><br/>-<li>Experience-using-multi-line-telephones.</li><br/></ul><br/><ul-style='margin-top:-0;margin-left:-1px;margin-bottom:-0;'><br/>-<li>Familiarity-with-computers-and-other-office-machines.</li><br/></ul><div>-<u>Education</u></div>-<br/><ul-style='margin-top:-0;margin-left:-1px;margin-bottom:-0;'><li>One-year-customer-service/reception-experience.</li></ul><div>-<u>License,-Certification,-Registration</u></div>-<ul-style='margin-top:-0;margin-left:-1px;margin-bottom:-0;'><li>N/A</li></ul><div>-<b>Additional-Requirements:</b></div><br/><div>-<b>Preferred-Qualifications:</b></div>-<br/> custom_fields.CaliforniaLocations-SCAL custom_fields.LocationDescription-California,La-Mesa,La-Mesa-Administration-Building custom_fields.NurseResidencyTheme-Administration,-Clerical-and-Support-Services custom_fields.VisionServicesTheme-Administration,-Clerical-and-Support-Services custom_fields.ExternalReferenceCode-1394489 custom_fields.InternalReferralTheme-Administration,-Clerical-and-Support-Services custom_fields.PhysicianAssistantTheme-Administration,-Clerical-and-Support-Services custom_fields.CFIsSignOnBonusAvailable-No custom_fields.FacilityServicesandMaterialsManagementTheme-Administration,-Clerical-and-Support-Services

Acting as the backbone of our organization, you’ll help support our commitment to total care as you build a career where you can realize your own potential.

Imaging Department Scheduler

Primary Location La Mesa, California Schedule Call-in/On-Call Shift Day Salary $28.54 - $33.36 / hour

Job Number 1394489 Date Posted 01/13/2026

Submit Interest

Job Summary:

Under indirect supervision, processes requisitions and contacts health plan members to schedule appointments for various exams in the Imaging Department such as Magnetic Resonance Imaging (MRI), Computer Tomography (CT), Fluoroscopy, Ultrasound, General Radiology, and Mammography; provides thorough instruction, pre screens, and responds to members questions regarding preparations for exams per established guidelines; provides reception for designated area; performs cashiering functions as well as others duties required.

Essential Responsibilities:

Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. Customer Service: Is responsive to the needs of others by maintaining a professional behavior toward members and coworkers and creating a positive image for the department, as demonstrated by: willingness to take the initiative to resolve member issues. handling a high number of member contacts. dealing with customer complaints in a positive way. providing compassionate service. treating coworkers with respect and appreciation. fostering teamwork and thinking positively. Identifies the impact of cultural diversity and lifestyle choices on patient condition and makes accommodations for such differences. Demonstrates competency and understands the overall operational functions of the department to include all reception duties and cashier functions. demonstrates personalized service to each member checking in. greets member properly and courteously with eye contact and a pleasant expression and tone of voice. handles the check in process correctly including processing paperwork, proper additional forms, and instructions to appropriate waiting. demonstrates ability to answer telephone calls from health plan members in a manner that is both helpful and sensitive to the needs of the patient. answers telephones and documents messages accurately and completely. demonstrates a clear understanding of physician schedules and assignments and conveys accurate information regarding department administration. demonstrates accurate skill when cashiering to include knowledge of close out procedure, billing, co-payments, and fees. consistently handles member (either checking in or on the telephone) in a timely manner. Demonstrates competence and understands the overall operational function of the department to include scheduling of patient appointments by telephone, mail, or in person utilizing OPAS. demonstrates skill in scheduling appointments to include entering the slot letter associated with the accepted appointment date/time; entering accurate target date; and entering proper remarks associated with the appointment. demonstrates skills required for canceling appointments.

demonstrates knowledge and competency described in the Service Representative Criteria Manual dated 1991. effectively instructs member of all or any preparation for procedure. consistently handles member (either checking in or on the telephone) in a timely manner. consistently meets the standards for answering incoming calls (appointment center) set by the department average. Age Specific Criteria: Demonstrates an understanding of the cognitive, physical, emotional and chronological maturation process in delivery of services to patients of the age group served. Able to assess data reflective of the patients status and interpret the appropriate information needed to identify each patients requirements relative to his or her age specific needs and to provide the care needed in accordance with department policy. Neonatal. pediatric. adolescent. adult. geriatric. adjusts technical factors relative to the requirements of the study and the physical maturation of the patient. modifies patient positioning techniques relative to the patients physical and cognitive abilities. always takes special care in handling, positioning and/or restraining infants and geriatric patients to avoid injury or excessive radiation exposure. never leaves infant, pediatric or disoriented geriatric patient unattended. Additional Performance Standards for Senior Scheduler. Provides functional direction to assigned staff. consistently assigns work to staff appropriately so that exams are performed in a timely manner. routinely provides timely feedback to management regarding operational problems and personnel issues. communicates effectively with other departments to promote positive interdepartmental relationships. demonstrates organizational skills and creativity in the resolution of operational problems within the department.

Organizational Rules, Policies and Procedures. Observes all organizational, regional, medical service area and Diagnostic Imaging Department policies and procedures. Is compliant with organizational, regional and medical service area policies and procedures. observes Regional Radiation Safety Standards and Department Safety Policies. Quality of Service. Maintains standards or professional behavior established to enhance quality of service. greets members promptly and courteously with eye contact and a pleasant expression and tone of voice. informs members of reason for any delays or anticipated delays in their care. treats patients in accordance with the Patients Bill of Rights. conducts only work related conversations when members are waiting for service. Communication. Demonstrates good communication skills. communicates verbally in a clear and concise manner. Communicates verbal instruction to member in a manner that is conducive to understanding and compliance. demonstrates courteous and appropriate telephone skills. speaks English in the presence of patients except as required to interpret for non English speaking patients. communicates in writing accurately, completely and legibly, and routes such communication appropriately and in a timely manner. Professional Maturity. Demonstrates professional maturity in all interactions with patients and staff. strives to maintain good working relationships and rapport with patients, other members of the department and the health care team. Is flexible and cooperative about schedule changes made to maximize productivity and efficiency. responds appropriately to constructive criticism from supervisors and peers. functions independently within the defined scope of position. Productivity. Meets productivity norms achieved by peers within the department or the Region. Equipment, Supplies, and Work Area. Maintains equipment, supplies and work area in accordance with department guidelines. keeps equipment and work area clean at all times. routinely handles equipment with care to avoid damage. reports equipment malfunctions to supervisory staff promptly. Assume other activities and responsibilities from time to time as directed.

Basic Qualifications:

Experience

Experience with OPAS or other appointment scheduling system.

Experience working in a medical setting.

Experience using multi line telephones.

Familiarity with computers and other office machines.

Education

One year customer service/reception experience.

License, Certification, Registration

Additional Requirements:

Preferred Qualifications:

Primary Location: California,La Mesa,La Mesa Administration Building Scheduled Weekly Hours: 1 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:35 AM Working Hours End: 05:05 PM Job Schedule: Call-in/On-Call Job Type: Standard Worker Location: Onsite Employee Status: Regular Employee Group/Union Affiliation: B09|OPEIU|Local 30 Job Level: Entry Level Department: ZION MEDICAL CENTER - X-ray-Day - 0806 Pay Range: $28.54 - $33.36 / hour Travel: No On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.

Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.

Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

Submit Interest

Expected Employee Conduct >