Clinical Program Manager I Behavioral Health Care

These positions are responsible at one site (established clinic) for the coordination, planning, design, development, delivery and evaluation/continuous improvement of out-and/or in-patient psychotherapy programs for groups of patients and/or individual patients (adults, adolescents, children and families); managing psychotherapeutic programs for Addition Medicine and/or Psychiatric patients that add value and are integrated with Behavioral Health Care service priorities and performance standards, as well as with strategic organizational goals/objectives; providing clinical and administrative direction for licensed non-MD clinicians/providers.

• Manages the delivery of timely, appropriate, cost-effective and high quality services/ programs for assigned site.


• Assures continuity of care and appropriate utilization of resources both within and outside of Behavioral Health Care.


• Assists physicians and department managers in short and long-range planning of psychotherapeutic/psychiatric social work programs/services that meet identified needs of members and purchasers.


• Ensures that the professional practice standards for group and/or individual therapeutic modalities and psychodiagnostic testing are maintained by clinicians.


• Evaluates the professional clinical practice of staff and provides professional staff with regular/appropriate training, direction, supervision and consultation.


• Integrates and coordinates psychiatric and/or addiction medicine programs with other in-and out-patient departments as well as with community resources.


• Achieves a continuum of care within Behavioral Health Care Services.


• Develops systems and methodologies for continuous improvement of group and/or individual treatment modalities.


• Evaluates effectiveness of program and services.


• Review/evaluates group therapy designs.


• Establishes group protocols.


• Delineates inclusion/exclusion criteria and utilizes pre-and post testing evaluations.


• Conducts on-going program evaluation of individual and/or group modalities and, in concert with the department manager and/or Chief of Service, develops/maintains systems and processes for outcomes management/improvement and for identifying the need for revised and/or new clinical treatment programs, designs and/or protocols.


• May develop and implement policies, procedures and systems to ensure customer/ member/patient/purchase satisfaction and member/patient access.


• In concert with other personnel and physicians, responds to and resolves service, access and provider concerns/issues.


• Develops and maintains departmental policies and procedures to meet Behavioral Health Care and organizational operational, business and strategic goals/objectives.


• Conducts performance evaluation of professional staff.


• Hires, trains/orients, coaches, disciplines or terminates professional staff.


• In concert with the Chief, and department manager maximizes and manages physical, fiscal and human resources and manages/reduces associated costs.


• Analyzes departmental volume/workload indicators and evaluates/improves utilization and productivity of staff.


• Less than 50% of working time, may provide direct psychotherapeutic services to individual patients and/or patient groups.