Ward Clerk

Under direct supervision, performs a variety of clerical and receptionist duties for Kaisers Ambulatory Surgery Center (KASC). Follows current practice, protocol and established procedures related to handling medical test requests, processing physician orders, and other related clerical tasks. Makes members/patients and their needs a primary focus of ones actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Builds rapport and cooperative relationship with members/patients. Considers how actions or plans will affect members; responds quickly to meet member/patient needs and resolves problems.

• This position, knows and complies with all Kaiser Permanente quality, safety, and emergency policies and procedures. Demonstrates quality and effectiveness in work habits and clinical practice in every interaction with patients, colleagues, providers, and leadership. Ensures patient safety in the preparation and provisioning of care related to but not limited to medications, procedures, infection prevention, fall prevention, including consistent use of two patient identifiers and procedural time outs. Reports safety hazards, accidents and incidents, and unsafe working conditions promptly.


• Answer incoming telephone calls, ascertain nature of calls, answer routine inquiries, take complete messages, and make referrals to appropriate personnel.


• Compiles and break down patient charts, perform daily chart audits.


• Assist with Quality Assurance initiatives.


• Utilizes the Optime and Health Connect computer programs as necessary, within the functions of the Ward Clerk Responsibilities.


• Performs other duties as assigned by RN Lead or Manager.


• Floats between PACU, Pre Op, OR, and Greeter desk as necessary.