campaign-Day hours_per_week-20 industry-Q01|SEIU|United-Healthcare-Workers-West job_level-Individual-Contributor job_status-Regular job_type-Standard salary_relocation-Part-time travel-No custom_fields.EEO-Kaiser-Permanente-is-an-equal-opportunity-employer-committed-to-fair,-respectful,-and-inclusive-workplaces.-Applicants-will-be-considered-for-employment-without-regard-to-race,-religion,-sex,-age,-national-origin,-disability,-veteran-status,-or-any-other-protected-characteristic-or-status. custom_fields.ReqID-1363546 custom_fields.Shift-Day custom_fields.Field1-Information-Technology custom_fields.Field2-N/A custom_fields.Reindex-2 custom_fields.Facility-Los-Angeles-Medical-Center custom_fields.MHSTheme-No custom_fields.PayBasis-<div><b>Basic-Qualifications:</b></div><br/><div><u>Experience</u></div><br/><ul-style=margin-top:-0;-margin-left:-1px;-margin-bottom:-0;><br/><li>Minimum-five-(5)-years-seasoned-senior-level-professional-experience-within-the-last-2-years,-in-end-user-computing-and-PC/workstations-based-LAN-applications.</li><br/></ul><br/><div><u>Education</u></div><br/><ul-style=margin-top:-0;-margin-left:-1px;-margin-bottom:-0;><br/><li>High-School-Diploma-or-General-Education-Development-(GED)-required.</li><br/></ul><br/><div><u>License,-Certification,-Registration</u></div><br/><ul-style=margin-top:-0;-margin-left:-1px;-margin-bottom:-0;><br/><li>N/A</li><br/></ul><br/><div><b></b></div><br/><div><b>Additional-Requirements:</b></div><br/><ul-style=margin-top:-0;-margin-left:-1px;-margin-bottom:-0;><br/><li>Current-and-recent-Windows-and-,-Lotus-Notes,-Microsoft-Office-Suite-of-products.-Excellent-customer-service-skills.</li><br/></ul><br/><div><b></b></div><br/><div><b>Preferred-Qualifications:</b></div><br/><ul-style=margin-top:-0;-margin-left:-1px;-margin-bottom:-0;><br/><li>Experience-in-KP-and-Health-Care.-Preferred.</li><br/><li>Some-customer-service-and-quality-experience-preferred.</li><br/><li>Bachelors-degree-in-computer-science-or-IS,-or-four-(4)-years-equivalent-experience.</li><br/><li>Microsoft-Certificaitons-or-training,-and-A+-certificaitons-preferred.</li><br/><li>Mobile-devices-preferred.</li><br/></ul> custom_fields.Department-KPIT-ADMIN---ITO-EUS-ECS-SCAL-1---9601 custom_fields.jobtitleLI-Desktop-Support-Senior---1363546 custom_fields.leadership-no custom_fields.HawaiiTheme-Information-Technology custom_fields.JobSchedule-Part-time custom_fields.PostAddress-California,Los-Angeles,Los-Angeles-Medical-Center custom_fields.ShiftFilter-Day custom_fields.customtheme-Information-Technology custom_fields.LocationName-KP-IT custom_fields.SchemaHiring-Kaiser-Permanente custom_fields.LocationValue-KP-IT custom_fields.employeegroup-Q01|SEIU|United-Healthcare-Workers-West custom_fields.ColoradoSalary-,Open,,,,,,,Hourly,Onsite custom_fields.employeestatus-Regular custom_fields.WorkingHoursEnd-05:01-PM custom_fields.JobScheduleField-Part-time custom_fields.WorkingHoursStart-08:01-AM custom_fields.PrefQualification1-<div><b>Basic-Qualifications:</b></div><br/><div><u>Experience</u></div><br/><ul-style=margin-top:-0;-margin-left:-1px;-margin-bottom:-0;><br/><li>Minimum-five-(5)-years-seasoned-senior-level-professional-experience-within-the-last-2-years,-in-end-user-computing-and-PC/workstations-based-LAN-applications.</li><br/></ul><br/><div><u>Education</u></div><br/><ul-style=margin-top:-0;-margin-left:-1px;-margin-bottom:-0;><br/><li>High-School-Diploma-or-General-Education-Development-(GED)-required.</li><br/></ul><br/><div><u>License,-Certification,-Registration</u></div><br/><ul-style=margin-top:-0;-margin-left:-1px;-margin-bottom:-0;><br/><li>N/A</li><br/></ul><br/><div><b></b></div><br/><div><b>Additional-Requirements:</b></div><br/><ul-style=margin-top:-0;-margin-left:-1px;-margin-bottom:-0;><br/><li>Current-and-recent-Windows-and-,-Lotus-Notes,-Microsoft-Office-Suite-of-products.-Excellent-customer-service-skills.</li><br/></ul><br/><div><b></b></div><br/><div><b>Preferred-Qualifications:</b></div><br/><ul-style=margin-top:-0;-margin-left:-1px;-margin-bottom:-0;><br/><li>Experience-in-KP-and-Health-Care.-Preferred.</li><br/><li>Some-customer-service-and-quality-experience-preferred.</li><br/><li>Bachelors-degree-in-computer-science-or-IS,-or-four-(4)-years-equivalent-experience.</li><br/><li>Microsoft-Certificaitons-or-training,-and-A+-certificaitons-preferred.</li><br/><li>Mobile-devices-preferred.</li><br/></ul> custom_fields.LocationDescription-California,Los-Angeles,Los-Angeles-Medical-Center custom_fields.NurseResidencyTheme-Information-Technology custom_fields.VisionServicesTheme-Information-Technology custom_fields.ExternalReferenceCode-1363546 custom_fields.InternalReferralTheme-Information-Technology custom_fields.PhysicianAssistantTheme-Information-Technology custom_fields.CFIsSignOnBonusAvailable-No custom_fields.FacilityServicesandMaterialsManagementTheme-Information-Technology

Desktop Support Senior

Primary Location Los Angeles, California Facility Name Los Angeles Medical Center Employee Status: Regular Schedule Part-time Scheduled Weekly Hours: 20 Shift Day

Job Number 1363546 Date Posted 02/17/2026

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Job Summary:

frontline technical support and guidance in planning, implementation and ongoing operations of LANs and WANs, and implementation of end user computing applications and devices for Kaiser Medical groups and business partners and employees. In general employees are responsible for responding to tickets (inquires or requests for services related to desktop hardware) originating from the National Service Desk . For requests that cannot be serviced over the phone, tickets are generated electronically and distributed via network queue to the relevant location or business line to be resolved by Desktop employees: 1) Incident tickets: all secondary break/fix requests for electronic desktop equipment and 2) Add/Move/change tickets: moving and installing new personal computers and/or ordering and replacing equipment for assigned areas (e.g. building/installing computers for a new office.) Each level includes the skills and duties from the previous level.

Essential Responsibilities:

Provides technical support for desktop and network support issues.

Basic Qualifications:

Experience

Minimum five (5) years seasoned senior-level professional experience within the last 2 years, in end user computing and PC/workstations based LAN applications.

Education

High School Diploma or General Education Development (GED) required.

License, Certification, Registration

Additional Requirements:

Current and recent Windows and , Lotus Notes, Microsoft Office Suite of products. Excellent customer service skills.

Preferred Qualifications:

Experience in KP and Health Care. Preferred.

Some customer service and quality experience preferred.

Bachelors degree in computer science or IS, or four (4) years equivalent experience.

Microsoft Certificaitons or training, and A+ certificaitons preferred.

Mobile devices preferred.

Primary Location: California,Los Angeles,Los Angeles Medical Center Scheduled Weekly Hours: 20 Shift: Day Workdays: N/A Working Hours Start: 08:01 AM Working Hours End: 05:01 PM Job Schedule: Part-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Q01|SEIU|United Healthcare Workers West Job Level: Individual Contributor Department: KPIT ADMIN - ITO EUS ECS SCAL 1 - 9601 Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location. Travel: No Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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