Intermediate Clerk Typist (Bilingual)

Under supervision, provides clerical support to the department by composing and editing departmental correspondence, communications and documents; collecting and maintaining written information / records / files; scheduling and arranging for departmental meetings; preparing regular and periodic reports; ordering supplies; providing departmental telephone coverage; providing reception for designated areas.

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. 
• Performs a variety of clerical duties; including but not limited to staffing, schedules, MD payroll, employees timecard recording etc. 
• Provides telephone reception. 
• Takes and returns messages. 
• Assists members in obtaining medical services. 
• Completes forms associated with member services. 
• Provides member/family/visitor instruction and information as directed. Uses computerized systems to enter and retrieve member data. 
• Assists in tracking of member appointments.
• Books appointments. 
• Assists in Quality Improvement projects as directed. 
• Promotes quality of service by serving as a resource to members/visitors. 
• Orders and maintains equipment and supplies. 
• Demonstrates support of the philosophy and complies with the policies and procedures of the organization. 
• Apply correct medical terminology, format and abbreviations. 
• Type medical and research papers for publication. 
• Create graphs and charts. 
• Collect and compile cumulative data and statistics. 
• Complete worksheets by tallying activities. 
• Construct statistical tables. 
• Establishes and maintains courteous, cooperative relations with the public, patients, and other personnel. Promotes, ensures, and improves customer service to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality of service. 
• Performs other related duties as required.