Clerk Grade 6
Follows moderately complex department procedures, analyzes data, solves problems and generates report; works effectively with patients and co-workers in the department as well as regional contacts; performs research and makes recommendations for improvements.
Essential Functions of Dept Clerk:
- Reschedule /Appoint BUMP TAV-s/move provider schedules during call outs.
- Maintain/screen/book BUMP phone calls on BUMP phone.
- Maintain upcoming computer-based trainings.
- Book conference rooms for all meetings.
- Maintain and update provider schedules/schedule maintenance.
- Access to LNDB for vacations.
- Send secure message w/ questionnaires for appts.
- Help maintain in basket file history update record.
- Maintain daily E Consult, process referrals, cancel BUMP TAV-s.
- Post monthly schedules.
- Set up as an alternate timekeeper.
- Record team meeting minutes.
- Assist w/ SharePoint updates.
- Customer service outreach calls (eg. 4 calls/week).
- Other duties as assigned.
Grade: 6
Basic Qualifications:
Education/License/Certification:
- High School Diploma or equivalent
Qualifications:
- Must have knowledge of and experience working in a window-based computer.
- Knowledgeable in Excel.
- Demonstrate ability to effectively communicate, both verbally and in writing to internal and external customers.
- Typing 40 WPM.
- Medical Terminology testing required.
- Excel & Microsoft Word testing required.
- Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
- Organized, self-motivated, functions with minimal supervision, well developed communication/phone skills.
- KP Health Connect and KPATH-s knowledge.
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