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Business Product Owner, Consulta

Primary Location Oakland, California Employee Status: Regular Schedule Full-time Scheduled Weekly Hours: 40 Shift Day Salary $117500 - $152020
Job Number 1365825 Date Posted 11/02/2026
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The Business Product Owner, Consultant plays a key individual contributor role in advancing Kaiser Permanente’s Health Plan consumer experience and product execution strategy in the Contact Center Systems and Applications (CCSA) organization. Specifically, this role will act as a business product owner to drive new features, capabilities and enhancements for the agent desktop experience and its associated applications. The role will also act as a consultant observing product delivery challenges and implementing process improvements, specifically focusing on agile ceremonies and deliverables while leveraging industry best practices. The role may also act in a project management capacity facilitating strategic initiative activities across multiple product teams.




Responsible for identifying and documenting business processes through interviewing clients and reviewing and analyzing existing systems and processes. Articulates interrelationships and recasts business flow into system specifications. Conducts gap analyses to document discrepancies between business requirements and system capabilities. May develop project plans and ensure plan adherence. As system development progresses, may have input into reporting requirements/report development, user interfaces, and coordinates or conducts UAT and the final evaluation of the system solution. Serves as liaison between line business (client) and the IT organization.




Essential Functions:


• Requirements definition and analysis: collects and researches specific client requirements for projects, identifies requirements, gathers workflow data and basic system and reporting specifications.


• Develops, implements, and supports common business processes and tools.


• Recommends basic alternatives to address problems.


• Assesses and manages risks to minimize impact to the overall operations and/or project.


• Provides functional direction in a particular area of the operation or project.

• Project planning and execution: participates in project management process, including participating in project meetings.


• May document issues, action items, user requirements, or deliverables from project meetings.


• Performs a variety of project related activities, including analysis or preparation of documentation and presentations.


• Plans and manages initiatives, proposals, or projects, including identifying project resource needs and roles.


• Accomplishes all work within established methodologies and standards.

• Strategic Planning and Implementation: Collaborates with functional/departmental team members to partner with the line business, KP-IT and ASM to define, design, and deliver on strategic solutions to meet critical business needs.


• Researches, analyzes, proposes and implements best practice processes and solutions.

• Business User/Owner Application Support: Provides 2nd and 3rd tier application support for assigned application(s).


• Monitors production batch and ad hoc jobs as required to ensure proper functioning and completion of business operations.


• Researches and resolves technical and functional issues according to defined prioritization/severity scheme.


• Influences client and gains commitment to changes required.

• Account Management: Manages relationships with assigned customers/internal clients.


• As a change agent, works to drive culture change, client communications, and related work regarding system changes, implementations, and related business process impacts.

• Business and Process Improvement: Identifies opportunities for business or process improvement; makes associated recommendations and implements as appropriate.

 

Basic Qualifications:

Experience
- Minimum twelve (12) years of related professional experience.
Education
- Bachelor's degree, OR four (4) years of experience in a directly related field.
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- N/A
 
Additional Requirements:
- Develops advanced concepts, techniques and standards in general business analysis, as well as IT principles and practices.

- Skills required:
- Analysis/documentation of processes, methods, solutions, etc.
- Interpretive - translates business processes and requirements into system specifications.
- Must be able to work in a Labor/Management Partnership environment.


Preferred Qualifications:

  • Master's degree preferred.
  • Product owner experience, Certified Scrum Product Owner (CSPO) certification highly desired
  • Experience working in an agile environment and driving work in an agile delivery model. Specific work experience with SAFe or Scrum agile methodologies
  • Ability to prioritize multiple demands and make tradeoff decisions with limited data
  • Experience implementing change within a department and organization
  • Project management experience -ability to develop clear project plans, stakeholder communications, and drive operational changes in a matrixed environment

 

 

Notes:
- A comprehensive understanding of and experience in contact center technology, operations and strategic planning    and development.

Primary Location: California,Oakland,1800 Harrison Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee Job Level: Individual Contributor Department: Po/Ho Corp - MSCC National Team - 0308 Pay Range: $117500 - $152020 Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location. Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
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