campaign-Day company_name-Member-Focused-Training hours_per_week-32 industry-NUE-NCAL-09|NUE|Non-Union-Employee job_level-Team-Leader/Supervisor job_status-Regular job_type-Standard salary_relocation-Part-time travel-Yes,-15-%-of-the-Time custom_fields.EEO-Kaiser-Permanente-is-an-equal-opportunity-employer-committed-to-fair,-respectful,-and-inclusive-workplaces.-Applicants-will-be-considered-for-employment-without-regard-to-race,-religion,-sex,-age,-national-origin,-disability,-veteran-status,-or-any-other-protected-characteristic-or-status. custom_fields.ReqID-1363366 custom_fields.Shift-Day custom_fields.Field1-Education-&-Training custom_fields.Field2-M-F custom_fields.Reindex-2 custom_fields.Facility-Oakland-Broadway-Medical-Offices custom_fields.MHSTheme-No custom_fields.PayBasis-<div>-<b>Minimum-Qualifications:</b></div>-<br/><ul-style='margin-top:-0;margin-left:-1px;margin-bottom:-0;'><li>*I305-testing*</li><li>Minimum-two-(2)-years-of-experience-in-health-program-development-and-management-or-a-directly-related-field.</li><li>Minimum-two-(2)-years-of-experience-in-a-leadership-role-with-or-without-direct-reports.</li><li>Minimum-two-(2)-years-of-experience-teaching-classes,-or-conducting-training-programs-for-groups-or-individuals,-or-delivering-coaching-or-counseling-in-a-one-on-one-setting.</li><li>Minimum-one-(1)-year-of-professional-experience-in-healthcare-involving-clinical-workflow/operations-or-clinical-systems-support.</li><li>Minimum-one-(1)-year-of-experience-in-healthcare-environment-or-similar-environment.</li><li>Bachelors-Degree-in-Public-Health,-Healthcare-Administration,-Counseling,-Education,-Psychology,-Nursing,-Nutrition,-or-related-field-AND-minimum-five-(5)-years-of-experience-in-health-related-education-or-a-directly-related-field,-OR-Minimum-eight-(8)-years-of-experience-in-health-related-education-or-a-directly-related-field.</li></ul><br/><div>-<b>Additional-Requirements:</b></div><br/><ul-style='margin-top:-0;margin-left:-1px;margin-bottom:-0;'><li>-Knowledge,-Skills,-and-Abilities-(KSAs):-Information-Gathering;-Business-Documentation;-Written-Communication;-Innovative-Mindset;-Business-Relationship-Management;-Conflict-Resolution;-Computer-Literacy;-Adult-Learning-Theory;-Presentation-Skills;-Business-Acumen;-Change-Management;-Negotiation;-Business-Process-Improvement;-Business-Value-Communication;-Content-Development;-Creativity;-Data-Entry;-Cost-Estimation;-Curriculum-Development</li></ul> 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custom_fields.core_ksa_2-<div>Knowledge,-Skills-and-Abilities:-(Core)</div><ul-style=columns:2;><li>Accounts-Payable</li><li>Acts-with-Compassion</li><li>Actuarial-Techniques-and-Principles</li><li>Acupuncture</li><li>Ambiguity/Uncertainty-Management</li><li>Attention-to-Detail</li><li>Business-Knowledge</li><li>Communication</li><li>Critical-Thinking</li><li>Cross-Group-Collaboration</li><li>Decision-Making</li><li>Dependability</li><li>Diversity,-Equity,-and-Inclusion-Support</li><li>Drives-Results</li><li>Facilitation-Skills</li><li>Health-Care-Industry</li><li>Influencing-Others</li><li>Integrity</li><li>Learning-Agility</li><li>Organizational-Savvy</li><li>Problem-Solving</li><li>Short--and-Long-term-Learning-&-Recall</li><li>Teamwork</li><li>Topic-Specific-Communication</li></ul> custom_fields.jobtitleLI-Mgr,-Operations---1363366 custom_fields.leadership-no custom_fields.HawaiiTheme-Education-&-Training custom_fields.JobSchedule-Part-time custom_fields.PostAddress-California,Oakland,Oakland-Broadway-Medical-Offices custom_fields.ShiftFilter-Day custom_fields.customtheme-Education-&-Training custom_fields.LocationName-NCAL custom_fields.SchemaHiring-Kaiser-Permanente custom_fields.LocationValue-NCAL custom_fields.employeegroup-NUE-NCAL-09|NUE|Non-Union-Employee custom_fields.WorkerLocation-Flexible custom_fields.employeestatus-Regular custom_fields.functional_ksa-<div>Knowledge,-Skills-and-Abilities:-(Functional)</div><ul-style=columns:2;><li>2D-Design</li><li>3D-Design</li><li>Accountability</li><li>Accounting-Software</li><li>Accounts-Payable</li><li>Acts-with-Compassion</li><li>Actuarial-Techniques-and-Principles</li><li>Acupuncture</li><li>Business-Acumen</li><li>Business-Documentation</li><li>Business-Process-Improvement</li><li>Business-Relationship-Management</li><li>Business-Value-Communication</li><li>Change-Management</li><li>Computer-Literacy</li><li>Conflict-Resolution</li><li>Constructive-Feedback</li><li>Content-Development</li><li>Cost-Estimation</li><li>Creativity</li><li>Curriculum-Development</li><li>Data-Entry</li><li>Information-Gathering</li><li>Innovative-Mindset</li><li>Leadership</li><li>Negotiation</li><li>Operational-Excellence</li><li>Presentation-Skills</li><li>Strategic-Thinking</li><li>Team-Building</li><li>Written-Communication</li></ul> custom_fields.WorkingHoursEnd-04:00-PM 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custom_fields.WorkingHoursStart-08:30-AM custom_fields.PrefQualification1-<div>-<b>Minimum-Qualifications:</b></div>-<br/><ul-style='margin-top:-0;margin-left:-1px;margin-bottom:-0;'><li>*I305-testing*</li><li>Minimum-two-(2)-years-of-experience-in-health-program-development-and-management-or-a-directly-related-field.</li><li>Minimum-two-(2)-years-of-experience-in-a-leadership-role-with-or-without-direct-reports.</li><li>Minimum-two-(2)-years-of-experience-teaching-classes,-or-conducting-training-programs-for-groups-or-individuals,-or-delivering-coaching-or-counseling-in-a-one-on-one-setting.</li><li>Minimum-one-(1)-year-of-professional-experience-in-healthcare-involving-clinical-workflow/operations-or-clinical-systems-support.</li><li>Minimum-one-(1)-year-of-experience-in-healthcare-environment-or-similar-environment.</li><li>Bachelors-Degree-in-Public-Health,-Healthcare-Administration,-Counseling,-Education,-Psychology,-Nursing,-Nutrition,-or-related-field-AND-minimum-five-(5)-years-of-experience-in-health-related-education-or-a-directly-related-field,-OR-Minimum-eight-(8)-years-of-experience-in-health-related-education-or-a-directly-related-field.</li></ul><br/><div>-<b>Additional-Requirements:</b></div><br/><ul-style='margin-top:-0;margin-left:-1px;margin-bottom:-0;'><li>-Knowledge,-Skills,-and-Abilities-(KSAs):-Information-Gathering;-Business-Documentation;-Written-Communication;-Innovative-Mindset;-Business-Relationship-Management;-Conflict-Resolution;-Computer-Literacy;-Adult-Learning-Theory;-Presentation-Skills;-Business-Acumen;-Change-Management;-Negotiation;-Business-Process-Improvement;-Business-Value-Communication;-Content-Development;-Creativity;-Data-Entry;-Cost-Estimation;-Curriculum-Development</li></ul><div><strong>Preferred-Qualifications:</strong></div><ul-style=margin-bottom:0;margin-left:1px;margin-top:0;><li>Certification---Certified-Lactation-Consultant.</li><li>Certification---Certified-Childbirth-Educator.</li><li>Three-(3)-years-of-experience-in-performing-customer-service-responsibilities.</li><li>Three-(3)-years-of-professional/-experience-in-healthcare-involving-clinical-workflow/operations-or-clinical-systems-support.</li><li>Two-(2)-years-of-experience-in-project-management.</li><li>Master's-Degree-in-Public-Health,-Health-Science,-Healthcare-Administration,-Counseling,-Education,-Psychology,-Nursing,-Nutrition,-or-related-field.</li><li>Experience-with-data-analytics-and-visualization-tools-in-healthcare-settings-preferred.</li><li>Background-in-telemedicine-technologies-and-remote-patient-monitoring-preferred.</li><li>Experience-with-vendor-management-and-contract-negotiation-in-clinical-IT-projects-preferred.</li><li>Familiarity-with-EMR/EHR-certification-processes-and-standards-preferred.</li><li>Experience-with-interoperability-testing-and-validation-tools-preferred.</li><li>Knowledge-of-clinical-terminology-and-coding-systems-(e.g.,-SNOMED-CT,-LOINC,-ICD-10)-preferred.</li><li>Experience-with-quality-assurance-and-validation-of-clinical-software-systems-preferred.</li><li>Certification-in-cybersecurity-(e.g.,-CISSP,-CISM)-with-healthcare-focus-preferred.</li><li>Experience-with-AI/ML-applications-in-clinical-diagnostics-or-workflow-optimization-preferred.</li><li>Familiarity-with-regulatory-submission-processes-for-clinical-software-preferred.</li><li>Experience-with-user-centered-design-and-usability-testing-in-healthcare-IT-preferred.</li><li>Background-in-clinical-trials-systems-and-data-management-preferred.</li><li>Experience-with-enterprise-architecture-in-healthcare-organizations-preferred.</li><li>Certification-in-Lean-Six-Sigma-or-other-process-improvement-methodologies-preferred.</li><li>Experience-with-integration-engines-(e.g.,-Mirth-Connect,-Rhapsody)-preferred.</li><li>Familiarity-with-clinical-laboratory-systems-(LIS)-and-their-interoperability-preferred.</li><li>Experience-with-real-time-location-systems-(RTLS)-in-clinical-settings-preferred.</li><li>Knowledge-of-disaster-recovery-and-business-continuity-planning-for-clinical-systems-preferred.</li><li>Experience-with-training-and-support-for-clinical-staff-on-IT-systems-preferred.</li><li>Familiarity-with-patient-engagement-platforms-and-portals-preferred.</li><li>Experience-with-clinical-workflow-optimization-and-change-management-preferred.</li><li>Certification-in-Clinical-Informatics-(e.g.,-AMIA-10x10)-preferred.</li><li>Experience-with-data-governance-and-stewardship-in-healthcare-preferred.</li><li>Background-in-epidemiology-or-public-health-informatics-preferred.</li><li>Experience-with-data-analytics-and-visualization-tools-in-healthcare-settings-preferred.</li><li>Background-in-telemedicine-technologies-and-remote-patient-monitoring-preferred.</li><li>Experience-with-vendor-management-and-contract-negotiation-in-clinical-IT-projects-preferred.</li><li>Familiarity-with-EMR/EHR-certification-processes-and-standards-preferred.</li><li>Experience-with-interoperability-testing-and-validation-tools-preferred.</li></ul> custom_fields.CaliforniaLocations-NCAL custom_fields.LocationDescription-California,Oakland,Oakland-Broadway-Medical-Offices custom_fields.NurseResidencyTheme-Education-&-Training custom_fields.VisionServicesTheme-Education-&-Training custom_fields.pref_qualification1-<div><strong>Preferred-Qualifications:</strong></div><ul-style=margin-bottom:0;margin-left:1px;margin-top:0;><li>Certification---Certified-Lactation-Consultant.</li><li>Certification---Certified-Childbirth-Educator.</li><li>Three-(3)-years-of-experience-in-performing-customer-service-responsibilities.</li><li>Three-(3)-years-of-professional/-experience-in-healthcare-involving-clinical-workflow/operations-or-clinical-systems-support.</li><li>Two-(2)-years-of-experience-in-project-management.</li><li>Master's-Degree-in-Public-Health,-Health-Science,-Healthcare-Administration,-Counseling,-Education,-Psychology,-Nursing,-Nutrition,-or-related-field.</li><li>Experience-with-data-analytics-and-visualization-tools-in-healthcare-settings-preferred.</li><li>Background-in-telemedicine-technologies-and-remote-patient-monitoring-preferred.</li><li>Experience-with-vendor-management-and-contract-negotiation-in-clinical-IT-projects-preferred.</li><li>Familiarity-with-EMR/EHR-certification-processes-and-standards-preferred.</li><li>Experience-with-interoperability-testing-and-validation-tools-preferred.</li><li>Knowledge-of-clinical-terminology-and-coding-systems-(e.g.,-SNOMED-CT,-LOINC,-ICD-10)-preferred.</li><li>Experience-with-quality-assurance-and-validation-of-clinical-software-systems-preferred.</li><li>Certification-in-cybersecurity-(e.g.,-CISSP,-CISM)-with-healthcare-focus-preferred.</li><li>Experience-with-AI/ML-applications-in-clinical-diagnostics-or-workflow-optimization-preferred.</li><li>Familiarity-with-regulatory-submission-processes-for-clinical-software-preferred.</li><li>Experience-with-user-centered-design-and-usability-testing-in-healthcare-IT-preferred.</li><li>Background-in-clinical-trials-systems-and-data-management-preferred.</li><li>Experience-with-enterprise-architecture-in-healthcare-organizations-preferred.</li><li>Certification-in-Lean-Six-Sigma-or-other-process-improvement-methodologies-preferred.</li><li>Experience-with-integration-engines-(e.g.,-Mirth-Connect,-Rhapsody)-preferred.</li><li>Familiarity-with-clinical-laboratory-systems-(LIS)-and-their-interoperability-preferred.</li><li>Experience-with-real-time-location-systems-(RTLS)-in-clinical-settings-preferred.</li><li>Knowledge-of-disaster-recovery-and-business-continuity-planning-for-clinical-systems-preferred.</li><li>Experience-with-training-and-support-for-clinical-staff-on-IT-systems-preferred.</li><li>Familiarity-with-patient-engagement-platforms-and-portals-preferred.</li><li>Experience-with-clinical-workflow-optimization-and-change-management-preferred.</li><li>Certification-in-Clinical-Informatics-(e.g.,-AMIA-10x10)-preferred.</li><li>Experience-with-data-governance-and-stewardship-in-healthcare-preferred.</li><li>Background-in-epidemiology-or-public-health-informatics-preferred.</li><li>Experience-with-data-analytics-and-visualization-tools-in-healthcare-settings-preferred.</li><li>Background-in-telemedicine-technologies-and-remote-patient-monitoring-preferred.</li><li>Experience-with-vendor-management-and-contract-negotiation-in-clinical-IT-projects-preferred.</li><li>Familiarity-with-EMR/EHR-certification-processes-and-standards-preferred.</li><li>Experience-with-interoperability-testing-and-validation-tools-preferred.</li></ul> custom_fields.ExternalReferenceCode-1363366 custom_fields.InternalReferralTheme-Education-&-Training custom_fields.PhysicianAssistantTheme-Education-&-Training custom_fields.CFIsSignOnBonusAvailable-No custom_fields.FacilityServicesandMaterialsManagementTheme-Education-&-Training

Mgr, Operations

Primary Location Oakland, California Facility Name Oakland Broadway Medical Offices Employee Status: Regular Worker Location: Flexible Schedule Part-time Scheduled Weekly Hours: 32 Shift Day

Job Number 1363366 Date Posted 08/28/2026

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Job Summary:

*I305 testing*

Designs, implements, presents, and evaluates health education programs and services. This includes coordinating and planning trainings or other educational encounters, maintaining educational and training resources, making updates to educational materials and courses, and analyzing and presenting data from classes and programs. Roles in this subfunction also assess and understand the individual needs of trainees, both from a classroom perspective and a broader population perspective.

Essential Responsibilities:

*I305 testing*
Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope.
Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.
Supervises the assessment of member needs by: helping educators and other staff identify individual needs, interests, abilities, and a variety of learning styles; ensuring educators have resources to adjust courses and training programs to meet the needs of class participants, to create an inclusive environment which exceeds the needs of diverse groups; and helping the team to refer members to additional health education services, when appropriate.
Supervises the collection, analysis, and reporting on course data by: assisting in the collection of reliable data such as attendance utilization, referrals, and evaluations; ensuring educators have resources to analyze and report on course data while also supporting proposed solutions through strategic implementation; and presenting data and findings from courses supervised to keep relevant parties informed about course progress and initiatives, including department management team and leadership.
Supervises the delivery of education and training by: ensuring educators are using evidence-based education techniques and teaching methods in recurring interactions (e.g., classes); ensuring members are learning about the defined content area and leaving the course having met all course objectives, measuring satisfaction and feedback for the course and/or facilitator, and the value of the material; empowering educators to create a welcoming atmosphere in a classroom setting conducive to member learning; and providing educators and other staff with support and resources needed to translate evidence-based concepts into simple and understandable information for members.
Supervises the design and update of training by: providing guidance on the design of interactive activities, assignments, and testing appropriate for course goals and learning outcomes; ensuring educators have resources to develop high-quality, culturally responsive multi-media health education materials; and monitoring education and training programs to recommend and help implement changes.
Supervises the maintenance of educational resources by: identifying outdated information and making updates to multimedia health information resources within the department; supporting a team responsible for the maintenance of a database for educational resources and materials; and developing the long-term vision to align with departmental goals and ensuring new resources and materials are added to the database and old resources removed.

Knowledge, Skills and Abilities: (Core)

Accounts Payable
Acts with Compassion
Actuarial Techniques and Principles
Acupuncture
Ambiguity/Uncertainty Management
Attention to Detail
Business Knowledge
Communication
Critical Thinking
Cross-Group Collaboration
Decision Making
Dependability
Diversity, Equity, and Inclusion Support
Drives Results
Facilitation Skills
Health Care Industry
Influencing Others
Integrity
Learning Agility
Organizational Savvy
Problem Solving
Short- and Long-term Learning & Recall
Teamwork
Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

2D Design
3D Design
Accountability
Accounting Software
Accounts Payable
Acts with Compassion
Actuarial Techniques and Principles
Acupuncture
Business Acumen
Business Documentation
Business Process Improvement
Business Relationship Management
Business Value Communication
Change Management
Computer Literacy
Conflict Resolution
Constructive Feedback
Content Development
Cost Estimation
Creativity
Curriculum Development
Data Entry
Information Gathering
Innovative Mindset
Leadership
Negotiation
Operational Excellence
Presentation Skills
Strategic Thinking
Team Building
Written Communication

Minimum Qualifications:

*I305 testing*
Minimum two (2) years of experience in health program development and management or a directly related field.
Minimum two (2) years of experience in a leadership role with or without direct reports.
Minimum two (2) years of experience teaching classes, or conducting training programs for groups or individuals, or delivering coaching or counseling in a one-on-one setting.
Minimum one (1) year of professional experience in healthcare involving clinical workflow/operations or clinical systems support.
Minimum one (1) year of experience in healthcare environment or similar environment.
Bachelors Degree in Public Health, Healthcare Administration, Counseling, Education, Psychology, Nursing, Nutrition, or related field AND minimum five (5) years of experience in health-related education or a directly related field, OR Minimum eight (8) years of experience in health-related education or a directly related field.

Additional Requirements:

Knowledge, Skills, and Abilities (KSAs): Information Gathering; Business Documentation; Written Communication; Innovative Mindset; Business Relationship Management; Conflict Resolution; Computer Literacy; Adult Learning Theory; Presentation Skills; Business Acumen; Change Management; Negotiation; Business Process Improvement; Business Value Communication; Content Development; Creativity; Data Entry; Cost Estimation; Curriculum Development

Preferred Qualifications:

Certification - Certified Lactation Consultant.
Certification - Certified Childbirth Educator.
Three (3) years of experience in performing customer service responsibilities.
Three (3) years of professional/ experience in healthcare involving clinical workflow/operations or clinical systems support.
Two (2) years of experience in project management.
Master's Degree in Public Health, Health Science, Healthcare Administration, Counseling, Education, Psychology, Nursing, Nutrition, or related field.
Experience with data analytics and visualization tools in healthcare settings preferred.
Background in telemedicine technologies and remote patient monitoring preferred.
Experience with vendor management and contract negotiation in clinical IT projects preferred.
Familiarity with EMR/EHR certification processes and standards preferred.
Experience with interoperability testing and validation tools preferred.
Knowledge of clinical terminology and coding systems (e.g., SNOMED CT, LOINC, ICD-10) preferred.
Experience with quality assurance and validation of clinical software systems preferred.
Certification in cybersecurity (e.g., CISSP, CISM) with healthcare focus preferred.
Experience with AI/ML applications in clinical diagnostics or workflow optimization preferred.
Familiarity with regulatory submission processes for clinical software preferred.
Experience with user-centered design and usability testing in healthcare IT preferred.
Background in clinical trials systems and data management preferred.
Experience with enterprise architecture in healthcare organizations preferred.
Certification in Lean Six Sigma or other process improvement methodologies preferred.
Experience with integration engines (e.g., Mirth Connect, Rhapsody) preferred.
Familiarity with clinical laboratory systems (LIS) and their interoperability preferred.
Experience with real-time location systems (RTLS) in clinical settings preferred.
Knowledge of disaster recovery and business continuity planning for clinical systems preferred.
Experience with training and support for clinical staff on IT systems preferred.
Familiarity with patient engagement platforms and portals preferred.
Experience with clinical workflow optimization and change management preferred.
Certification in Clinical Informatics (e.g., AMIA 10x10) preferred.
Experience with data governance and stewardship in healthcare preferred.
Background in epidemiology or public health informatics preferred.
Experience with data analytics and visualization tools in healthcare settings preferred.
Background in telemedicine technologies and remote patient monitoring preferred.
Experience with vendor management and contract negotiation in clinical IT projects preferred.
Familiarity with EMR/EHR certification processes and standards preferred.
Experience with interoperability testing and validation tools preferred.

Primary Location: California,Oakland,Oakland Broadway Medical Offices Scheduled Weekly Hours: 32 Shift: Day Workdays: M-F Working Hours Start: 08:30 AM Working Hours End: 04:00 PM Job Schedule: Part-time Job Type: Standard Employee Status: Regular Worker Location: Flexible Employee Group/Union Affiliation: NUE-NCAL-09|NUE|Non Union Employee Job Level: Team Leader/Supervisor Department: Oakland Hospital - Health Ed Admin - 0206 Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location. Travel: Yes, 15 % of the Time Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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Expected Employee Conduct >