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Acting as the backbone of our organization, you’ll help support our commitment to total care as you build a career where you can realize your own potential.

Communications Operator

Primary Location Panorama City, California Facility Name Panorama City Medical Center Schedule Call-in/On-Call Shift Night Salary $26.45 - $29.3 / hour

Job Number 1341439 Date posted 05/05/2025

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Job Summary:

Under direct supervision, places various specialized calls; receives incoming calls; pages medical center personnel, initiates emergency procedures, provides inpatient information as appropriate - adhering to HIPAA guidelines.

Essential Responsibilities:

Provide exceptional customer service to both our internal and external customers Provide courteous and cooperative service on each and every encounter
Must possess strong interpersonal skills and the ability to multi-task
Receive and correctly route incoming calls
Effectively and quickly handle various codes (blue, red, secure, etc.), including Overhead Paging Provide patient information as appropriate and adhere to all HIPAA guidelines Report equipment malfunction as needed Orient new staff, or less experienced Operators Other duties as assigned

Basic Qualifications:

Experience

Minimum of six (6) months experience providing front line customer service.

Working knowledge of PCs.

Type 25 wpm. You must take and pass the typing test prior to the end of the posting period or your bid will be bypassed. Test must be current within one (1) year.

Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

High school or equivalent.

License, Certification, Registration

Additional Requirements:

Preferred Qualifications:

Bilingual (English/Spanish). Busy phone experience

Notes:

This is an on call position, days and hours may vary.

Primary Location: California,Panorama City,Panorama City Medical Center Scheduled Weekly Hours: 1 Shift: Night Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat Working Hours Start: 12:01 AM Working Hours End: 07:00 AM Job Schedule: Call-in/On-Call Job Type: Standard Worker Location: Onsite Employee Status: Regular Employee Group/Union Affiliation: B01|SEIU|Local 399 Job Level: Entry Level Department: Panorama City Med Center - MedFac-Communications - 0801 Pay Range: $26.45 - $29.3 / hour Travel: No

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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