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Policy, Standard Operating Procedures, and Risk Program Manager - School of Medicine

Primary Location Pasadena, California Schedule Full-time Shift Day Salary $114500 - $148170 / year
Job Number 1378193 Date posted 08/30/2025
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Job Summary:

The Policy, SOP, and Risk Program Manager at the Kaiser Permanente Bernard J. Tyson School of Medicine (KPSOM) is responsible for leading and executing multiple, school-wide programs that support school compliance, operational effectiveness, and risk mitigation. This role manages medium-to-large-scale programs, including the School of Medicines Policy Management, Standard Operating Procedures (SOP), and Risk Management programs, ensuring alignment with the schools strategic priorities, internal standards, and external regulatory expectations. The Program Manager will manage and work cross-functionally to design, implement, and continuously improve program processes and infrastructure. This includes oversight of program frameworks, performance monitoring tools, reporting dashboards, and communications.

Essential Responsibilities:

  • Lead the design, implementation, and oversight of three interrelated, school-level programs: Policy Program, SOP, and Risk Management
  • Serve as a key advisor to senior leadership by providing expert guidance and recommendations related to school risk and policy/SOP implementation
  • Ensure program structure, activities, and deliverables align with  school strategic goals, legal requirements, and operational priorities
  • Oversee program infrastructure development, including SharePoint sites, communication workflows, templates, and monitoring dashboards.
  • Develop, standardize, and continuously improve processes for policy lifecycle management, SOP documentation, and risk reporting.
  • Support and advise policy owners and custodians in understanding and using the policy development and revision process; ensure alignment with institutional, regulatory, and accreditation standards.
  • Collaborate with department leads and SOP owners to develop and implement consistent SOP structures; review SOPs for clarity, quality, and alignment with current policy and operational standards.
  • Design and administer school-wide risk assessment tools (e.g., surveys, data collection instruments) to identify, quantify, and monitor institutional risks.
  • Establish and track performance metrics, risk indicators, and feedback loops to evaluate program effectiveness and identify gaps or emerging issues.
  • Coordinate internal stakeholder engagement, including cross-functional teams, to ensure programs are implemented consistently across the school and remain aligned with strategic priorities.
  • Liaise with the Deans Office to ensure appropriate review and final approval of institutional policies.
  • Coordinate with Marketing and Communications to support publication, messaging, and visibility of finalized policies and procedures.
  • Facilitate and support committee and workgroup coordination related to policy and risk, including agenda planning, documentation, and stakeholder communications.
  • Lead and support institutional reporting to KP enterprise risk and compliance functions and the schools executive leadership committee.
  • Design and deliver training and awareness initiatives related to policies, SOPs, and risk programs to increase school-wide adoption and engagement.
  • Ensure version control, communication of updates, and timely implementation of revised documents and processes.
  • Monitor resource use across programs to ensure efficiency and minimize redundancy or operational gaps.
  • Ensure all program activities adhere to institutional policies, regulatory expectations, and compliance standards.
Basic Qualifications:
Experience

  • Minimum of five (5) years of policy development, compliance, risk management or related
  • Minimum of two (2) years of program management experience
  • Minimum of one (1) year of experience in a leadership role with or without direct reports
Education

  • Bachelors degree in business administration or related field.
License, Certification, Registration
  • N/A
Additional Requirements:

  • Project Management Professional (PMP) or equivalent project/program management certification preferred.
  • Process-driven and possess strong project coordination skills
  • Proven experience managing multiple relationships and advising and collaborating with numerous key interested parties while operating in a complex, time-sensitive environment.
  • Foster productivity and nurture program success from inception through to optimized processes
  • Strong understanding of compliance frameworks, implementing policy and risk strategies
  • Experienced in leading cross-functional programs
  • Strong analytical skills
  • Independent decision-making, problem-solving, and planning skills; highly developed project management skills
  • Outstanding oral and written communication skills; ability to express complex ideas concisely; active listener; and strong attention to detail
  • Excellent interpersonal skills and ability to build successful relationships across a complex, decentralized organization
  • Adaptable, patient, diplomatic, and flexible with the ability to drive initiatives through to completion
  • General understanding of applicable laws, regulations, best practices, and compliance issues in higher education
  • Proficiency in Microsoft Office Suite and experience with SharePoint or similar document management systems
Preferred Qualifications:

  • Five (5) years of experience managing administrative projects or programs in a higher education or corporate environment
  • Four (4) years of experience working in a higher education environment
  • Four (4) years of experience in business analysis
  • Two (2) years of data analytics experience
  • Two (2) years experience implementing large or complex projects
  • Masters degree in business administration, public administration, organizational development, or related field.
Primary Location: California,Pasadena,S. Los Robles Administration Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Worker Location: Flexible Employee Status: Regular Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee Job Level: Manager with Direct Reports Department: SCHOOL OF MEDICINE - Operations Administration - 9201 Pay Range: $114500 - $148170 / year Kaiser Permanente is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills and geographic location along with a review of current employees in similar roles to ensure that pay equity is achieved and maintained across Kaiser Permanente. Travel: Yes, 10 % of the Time

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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