Release and Deployment Consultant II - Technical Writer

• Conduct a thorough analysis to understand the business's needs and objectives.


• Gather and document detailed requirements from stakeholders.


• Translate business needs into technical specifications for software packaging.


• Communicate clearly and regularly with clients to establish realistic expectations and ensure mutual understanding.


• Provide timely updates on project progress and any potential issues that may arise.


• Ensure that deliverables meet client requirements and quality standards.


• Address client feedback and concerns promptly to maintain satisfaction.


• Engage with IT support teams to assess technical feasibility and explore solutions.


• Collect feedback from clients to ensure that solutions meet their needs.


• Conduct testing and troubleshooting to verify the effectiveness of technical solutions.


• Facilitate communication and collaboration to identify and resolve issues.


• Coordinate efforts to troubleshoot and resolve technical problems efficiently.


• Ensure all parties are informed and aligned on resolution strategies and outcomes.


• Technical Writing

This individual contributor is primarily responsible for assisting with the planning of release schedules and solution releases under the guidance of more senior team members by gathering and documenting the scope and details of release requirements from business partners. This role is also responsible for evaluating environment readines for non-production activities, evaluating environment readiness for production activities under the guidance of more senior team members by creating change records to authorize deployment, facilitating production deployment and validation, and supporting governance of releases by maintaining release management metrics and guidelines.

• Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. Listens to, addresses, and seeks performance feedback. Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. Adapts to and learns from change, challenges, and  feedback; demonstrates flexibility in approaches to work. Assesses and responds to the needs of others to support a business outcome.


• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities.


• Assists with the planning of release schedules and solution releases under the guidance of more senior team members by gathering and documenting the scope and details of release requirements from business partners; coordinating release windows and cycles across portfolios, components, and environments; managing release schedules and dependencies across impacted teams; entering release dates in system of record based on agreed milestones; and synchronizing sprint plans and anticipated release scope.


• Evaluates environment readiness for non-production activities under the guidance of more senior team members by facilitating code migration with all associated configuration development teams; working with business, change, and environment teams to secure readiness; supporting testing efforts; and facilitating deployments and escalating barriers to defect triage sessions as appropriate.


• Evaluates environment readiness for production activities under the guidance of more senior team members by creating change records to authorize deployment; ensuring environment availability for pre-production and production; documenting implementation plans and assisting with pre-production dry runs; ensuring overall release and changes adhere to compliance standards (e.g., SOX, Enterprise Change Management, etc.); obtaining compliance approvals for SOX and/or Time Waiver Exceptions; obtaining signoff from designated testing partners; and working with business and IT owners to secure release approvals.


• Facilitates production deployment and validation by sending pre- and post- release communications; assisting with release close out activities; and facilitating the resolution of post release issues as appropriate.


• Supports governance of releases by maintaining release management metrics and guidelines; assisting with release retrospectives as appropriate; and supporting awareness of policy changes with business and IT stakeholders that impact the release management process.