Departmental Clerk Grade 03

Essential Functions:

• Maintains high patient telephone accessibility

• Responsible and accountable for assigned change fund and revenue.

• Accurate check-in and check-out (books, cancels, reschedules, etc) using Health Connect system for classes and RD appointments

• Process Provider referrals for classes and RD appointments using e-Consult program

• Information capture, revenue collection and deposit per HED and Kaiser protocol 

• Ordering products, department and class materials using multiple systems

• Maintain materials and product inventory

• Responsible for accurate description of  Health Education services and programs

• Assist visitors in the Health Education Center

• Maintains effective oral and written communication with staff

• Utilize mainframe systems

• Database use and management

• Performs general office duties including but not limited to copying, typing, mail runs, posting flyers, etc.

• Promote member service and high quality, cost effective patient care by using good judgment to serve clients promptly, competently, and in a friendly manner.

• Other duties, within the scope of the role, as needed to assist in the operations of the Health Education Department

• Assist in orientation of new staff

• Consistently supports compliance and the Principles of Responsibility (KP’s code of conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente policies and procedures.

Grade 03