Manager Project Program Management

This role oversees the performance of multiple programs and holds team members accountable for results. This role promotes, refines, and oversees adherence to established processes and policies and assists in the establishment of proper project management practices.

This position also manages vendor performance and manages relationships and contract negotiations with third party hardware and software vendors. This role ensures the alignment, buy-in, engagement and support of diverse project stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, and senior management.

• Manages individuals and/or teams in designated work unit by translating business plans into tactical action items; ensuring all policies and procedures are followed; delegating tasks to meet goals and objectives; overseeing the completion of work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; removing obstacles that impact performance; and guiding performance and developing contingency plans accordingly.


• Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; training and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; supporting execution of performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.


• Leads multiple large-scale projects with full responsibility and accountability for the outcomes.


• Develops, analyzes, and manages complex project plans which include schedule, and resource forecast.


• Manages and monitors the program financials of multiple large projects.


• Monitors and controls overall project performance and quality against plan and makes adjustments as needed.


• Oversees project activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the project.


• Promotes adherence to established processes and policies (e.g. SDLC including domain standards, Kaiser standards).


• Oversees allocation of resources, schedules, and task assignments to ensure proper project management practices are in place.


• Manages the work of large project teams by monitoring internal and external resources.


• Leads others in requesting and managing internal and/ or external resources based on the alignment of team member skills and project demands.


• Communicates a clear vision of project goals and objectives to the team.


• Delivers individual performance feedback to team members.


• Manages, monitors and mitigates project or component risks.


• Monitors the compliance of project plans by ensuring team members follow policies and procedures.


• Ensures the alignment, buy-in, engagement and support of diverse project stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, and business leadership.


• Ensures success of project by identifying and working closely with the right stakeholders based on their level of influence and decision making.


• Provides insight to key stakeholders and project sponsors by developing project goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for project delivery.


• Communicates tough issues to stakeholders and keeps an independent opinion.


• Reviews vendor performance levels and ensures service level agreements are met.


• Participates in contract negotiations with service vendors and reviews project invoices submitted by vendor for accuracy.