Managerial Consultant II - Performance Improvement

The Northern California Regional Portfolio Management Office solves complex operational challenges to achieve sustained best performance everywhere for our people, members, and communities. We partner with regional and local leaders to prioritize strategic opportunities, design standard & innovative tools, and implement transformational initiatives.  This Managerial Consultant role will be focused on implementing performance improvement best practices.

Serves as part of a consultant team to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across one or more functional tracks or workstreams. Supports business strategy, organizational alignment, and prioritization of business initiatives. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. Manages projects and/or programs. Participates in change management plans associated with business initiatives. Performs assessments strategic performance metrics to support business initiatives. Supports compliance of work activities by adhering to relevant policies and procedures.

• Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. Listens to, addresses, and seeks performance feedback. Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. Assesses and responds to the needs of others to support a business outcome.
• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities.
• Serves as part of a consultant team to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across one or more functional tracks or workstreams by assisting in the identication and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of business processes (e.g. change management, communication) and facilitating decisions necessary for the delivery of business initiatives; and making presentations and providing reports to various audiences as appropriate.
• Supports and may contribute to business strategy, organizational alignment, and prioritization of business initiatives by working closely with senior team members to facilitate the development, refinement, and articulation of the business strategy; evaluating performance metrics, standards, and methods to establish business success; assisting in the development of strategic roadmaps for solution development and deployment; collaborating with cross-functional stakeholders, often with competing/conflicting objectives to ensure cohesive and reachable metrics; and managing assigned initiatives to ensure delivery of measurable results and alignment with strategic objectives.
• Develops requirements for small-to-mid-scale business, process, or system solutions within assigned business domain(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging business requirements gathering methodologies to identify business, functional, and non-functional requirements; and assisting in the development and documentation of comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions.
• Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by building a working understanding of how current processes impact business operations across one or more domains; mapping current state against future state processes; engaging stakeholders to identify the operational needs and impact of requirements on upstream and downstream solution components; identifying and validating value gaps and opportunities for process enhancements or efficiencies; and assisting in the establishment of appropriate governance and workgroup infrastructures to accomplish strategic outcomes.
• Manages projects and/or programs by coordinating stakeholders; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project/program plans; collaborating on the coordination of project/program scope, schedules, and resource forecasts; proactively monitoring and identifying project/program/business initiative risks, issues, and trigger events; and resolving or escalating risks or issues as appropriate.
• Participates in change management plans associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; collaborating with senior management, project/program champions, and business owners to communicate and align improvement initiatives with business objectives; using appropriate change management methods and approaches; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
• Performs assessments of strategic performance metrics under the guidance of more senior team members to support business initiatives by working with data analytic teams to translate business requirements into analytic specifications; using appropriate data analysis tools and approach to assess business performance; deploying suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); conducting statistical analyses and/or testing to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis.
• Serves as an advocate for continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, training seminars, and/or speaking events as appropriate; contributing to the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; and providing training and guidance to stakeholders as appropriate.
• Supports compliance of work activities by adhering to KP, departmental, and/or business line policies and procedures.