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IT Support & Operations Consultant I, Network/Telephony

Primary Location Renton, Washington Schedule Full-time Shift Day Salary $30.38 - $39.29 / hour
Job Number 1369830 Date posted 07/09/2025
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Job Summary:

The individual contributor is primarily responsible for providing first level support to resolve problems with network/telephony products and applications, performing the setup and maintenance of computer systems, and interacting with third party hardware and/or software vendors under the guidance of more senior team members.


Essential Responsibilities:


  • Completes work assignments by following procedures and policies, and using data and resources; collaborating with others to address business problems; adhering to established priorities, deadlines, and expectations; communicating progress and information; occasionally identifying and recommending ways to address improvement opportunities; and escalating issues or risks as appropriate.

  • Pursues self-development and effective relationships with others by sharing information with coworkers and customers; listening and responding to performance feedback; acknowledging strengths and weaknesses; and adapting to and learning from change, difficulties, and feedback.

  • Follows procedures for incident escalation and notification to leadership.

  • Follows standard operating procedures.

  • Provides first level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly).

  • Supports efforts to analyze and prioritize incoming requests and alerts.

  • Supports troubleshooting efforts in conjunction with customer to identify routine problems.

  • Escalates routine problems, as necessary, to appropriate resource (e.g., support team, vendor).

  • Supports tracking and documentation of details of problems, status of service requests, and resolutions.

  • Reviews information (e.g., procedures, installation, configuration) related to new technology.

  • Provides the knowledge repository for routine technical support.

  • Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).

  • Supports the documentation of workarounds for problem records and changes to proactive processes.

  • Resolves non-complex problems under the guidance of others.

Minimum Qualifications:


  • Associates degree or equivalent in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field OR Minimum one (1) year IT experience OR Microsoft certification (e.g., A+, MCP, MCSE, etc.) related to IT support.


Additional Requirements:

N/A



Preferred Qualifications:


  • Two (2) years experience configuring, implementing, and supporting VOIP platforms or systems.

  • Two (2) years experience working with CISCO VOIP.


  • Experience troubleshooting and supporting Cisco networks (routers, switches, access points) and voice networks (VoIP and analog)




  • Outstanding customer service and communications skills with an attitude to go above and beyond




  • Understanding of basic networking (Routing, switching, VLANs, VoIP, WiFi...etc)




  • Understanding of analog and digital voice troubleshooting a major plus



  • Cabling experience a major plus


Primary Location: Washington,Renton,Renton Administration - Rainier Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 04:00 PM Job Schedule: Full-time Job Type: Standard Worker Location: Flexible Employee Status: Regular Employee Group/Union Affiliation: NUE-IT-01|NUE|Non Union Employee Job Level: Individual Contributor Department: KPIT ADMIN - ITO CESM ECS NET TEL - 9601 Pay Range: $30.38 - $39.29 / hour Travel: No

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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