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Every day, your skills and dedication will help coordinate care at every level for our members while ensuring they experience the full breadth of total care.

VP, COO Care Delivery-WA

Primary Location Renton, Washington Schedule Full-time Shift Day Salary $306000 - $382500 / year

Job Number 1377480 Date posted 08/15/2025

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Job Summary:

The Vice President, COO Care Delivery is accountable for the performance of a large complex regional delivery system and is an accountable leader for the market ancillary, hospital, utilization management and care without delay services. Delivery system scope includes hospital operations, clinical decision support units, advanced urgent care, regional laboratory and imaging operations, utilization management and care without delay functions including regional case managers, home health, and hospice services in settings that can operate 24/7. The Vice President COO, Care Delivery supports strategic hospital partnerships in support of care delivery that enable Kaiser Permanente to deliver an integrated health experience. This includes oversight of acute and post-acute continuum of services and complex case management. The individual oversees personnel, facilities, patient care experience, capital projects, P&L, access, quality and service. Working in full partnership with WPMG, and the KP Medical Foundation, is accountable for the quality and cost performance of the hospital, ancillary services and care without delay, and ultimately the improvement of member health and achievement of strategic goals. The individual has responsibility for care delivery operations including:

Direct reports: 5
Employees: approximately 1,200
Annual expense budget: $239M
Annual (approx.) capital budget: NA

The Vice President, COO, Care Delivery works closely with WPMG, KP Foundation, and Labor to establish mutual performance expectations based on leading local competitive and national benchmarks and efficiency improvements. These market-leading performance expectations will drive strategy and requirements of operational areas including medical office operations, external provider affiliations and relations, quality and service initiatives and provider contracting. Consistently supports compliance and the Principles of Responsibilities (Kaiser Permanente-s Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente-s policies and procedures.

Essential Responsibilities:

Working in partnership with the WPMG, KP Foundation, and other physician leaders, accountable for the operation of the delivery system - including design, budget, oversight of operations and performance, clinical quality, access, member experience, affordability, process improvement and profit/loss.
Ensure access to services exceed member expectations - location, hours of operations, wait times and convenience.
Optimize capacity and productivity to continuously improve affordability.
Implements processes and standards that result in the highest quality outcomes.
Ensure 24/7 access to appointments, advice and emergency/urgent services
Ensure continuum of care through oversight of provider contracting and monitoring the quality, affordability, access and services provided by outside providers
Seamless integration of ancillary and support services to meet member needs
Ensure optimal delivery of pharmaceutical services in retail sales and clinical management
Develop and implement integrates capital plans and budgets
Works with Quality and Regulatory leaders to ensure compliance with applicable requirements, including federal, state and local laws and regulations pertaining to licensure, quality improvement/assurance, fire inspection, emergency preparedness, and other safety measures.
Directs the activities of Continuum, Ancillary, and Hospital leaders on quality, access, financial and service delivery performance.
In partnership with WPMG physician leaders is responsible for ensuring contracting and performance services provided by contracted hospitals, physicians and other outside service providers.
Serve as a designee of the Regional President as needed.

Basic Qualifications:

Experience

Minimum eight (8) years senior leadership in an integrated delivery system, inclusive of a broad range of responsibilities.

Education

Master’s degree in business or healthcare required.

License, Certification, Registration

Additional Requirements:

Accomplishments in the transformation of complex operations, strategy, market development, operations and finance.

In depth knowledge and experience in delivery system operations, facility planning, clinical service line and business development.

Successful experience working in partnership with physician leaders in the provision of care, management of operations, and strategy development.

Demonstrated leadership in hospital operations management

Experience leading in a union environment

Proven ability to make performance based business and strategic decisions

Strong analytic and problem solving skills

Decisive action oriented leader

Preferred Qualifications:

In-depth knowledge of and experience in quality oversight, and accreditation and regulatory compliance is preferred.

Primary Location: Washington,Renton,Renton Administration - Adams Scheduled Weekly Hours: 40 Shift: Day Workdays: M-F Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Worker Location: Onsite Employee Status: Regular Employee Group/Union Affiliation: NUE Executives|NUE|Non Union Employee Job Level: Executive/VP Department: Po/Ho Corp - Rgnl Clrng-Ncal Health Plan - 0308 Pay Range: $306000 - $382500 / year Kaiser Permanente is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills and geographic location along with a review of current employees in similar roles to ensure that pay equity is achieved and maintained across Kaiser Permanente. Travel: Yes, 15 % of the Time

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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