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Customer Service Operations Int

Primary Location San Diego, California Schedule Full-time Shift Day Salary $28.12 - $36.38 / hour
Job Number 1412127 Date Posted 03/16/2026
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Job Summary:

Functions as a member of the Operations Team for the Call Center and maintains joint accountability with CSR for the overall operations of the Call Center. Maintains superior standards for productivity and service quality through one-on-one training and coaching of Customer Service Representatives, utilize monitoring and tracking systems, and recommending process changes and enhancements. Utilizes technologies, of a complex nature to conduct day to day work. May require independent judgment to provide solutions. Requires extensive knowledge of the organization, products, and/or services. Handles problem resolution which may require follow-up and/or escalation to a higher level of expertise.

Essential Responsibilities:


  • Full use of application of standard principles, theories, and techniques.

  • Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways.

  • Works on problems of moderate scope where analysis of situations or data requires a review of variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive working relationships internally and externally.
Basic Qualifications:
Experience


  • Minimum three (3) years of customer service experience.

Education

  • High School Diploma or General Education Development (GED) required.
License, Certification, Registration
  • N/A
Additional Requirements:

  • Proficiency with Kana.
  • Proficiency with online scheduling.
  • Proficiency with i-file.
  • Proficiency with operational monitoring software.
  • Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:

  • N/A
Primary Location: California,San Diego,California Service Center - Rio S.D. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 09:00 AM Working Hours End: 05:30 PM Job Schedule: Full-time Job Type: Standard Worker Location: Flexible Employee Status: Regular Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee Job Level: Entry Level Department: Po/Ho Corp - Medicaid_Charitable Coverage - 0315 Pay Range: $28.12 - $36.38 / hour Kaiser Permanente is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills and geographic location along with a review of current employees in similar roles to ensure that pay equity is achieved and maintained across Kaiser Permanente. Travel: No Flexible: Work location is on-site at a KP location, with the flexibility to work from home. Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
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