Emergency Department Services Assistant

Responsible for registration, discharge and order entry on the KPDS mainframe. Assists the nursing and physician staff in managing the patient care flow. Acts as a liaison for patient and family.

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. 
• Observes Environmental Safety Standards. 
• Maintains standards of professional behavior established to enhance quality of service. 
• Demonstrates competencies in use of KPDS/OPAS mainframe. 
• Demonstrates competence in registration protocols. 
• Provides nurse/physician and clerical support. 
• Provides bedside flow. 
• Provides discharge services. 
• Provides telephone triage. 
• Communicates verbally in a clear and concise manner. 
• Demonstrates professional maturity in all interactions with patients and staff. 
• Able to organize, plan, and set priorities and complete work with minimal assistance and within designated work hours.
• Works as a key member of the ED team, under the direction of the nursing and physician staff. 
• Follows established service standards as set forth in LMP ABCs. That is, Take Initiative, Take Responsibility, Take Care and Take Pride. 
• Demonstrate compliance in all above 4 areas. Examples: make a positive first impression, protect patient privacy and confidentiality, assume ownership, resolve conflict, show respect, maintain you environment and support your team. 
• Assume other activities and responsibilities from time to time as directed.