campaign-Day hours_per_week-40 industry-Q01|SEIU|United-Healthcare-Workers-West job_level-Entry-Level job_status-Regular job_type-Standard salary_relocation-Full-time travel-Yes,-20-%-of-the-Time custom_fields.EEO-Kaiser-Permanente-is-an-equal-opportunity-employer-committed-to-fair,-respectful,-and-inclusive-workplaces.-Applicants-will-be-considered-for-employment-without-regard-to-race,-religion,-sex,-age,-national-origin,-disability,-veteran-status,-or-any-other-protected-characteristic-or-status. custom_fields.ReqID-1448136 custom_fields.Shift-Day custom_fields.Field1-Information-Technology custom_fields.Field2-Mon,-Tue,-Wed,-Thu,-Fri custom_fields.Reindex-2 custom_fields.Facility-San-Francisco-2425-Geary-Hospital custom_fields.MHSTheme-No custom_fields.PayBasis-Hourly custom_fields.PayRange-$42.12---$50.11-/-hour custom_fields.Department-KPIT-ADMIN---ETS-ECS-NCAL-2---9601 custom_fields.jobtitleLI-Desktop-Support-Associate---NCAL---1448136 custom_fields.leadership-no custom_fields.CFSalaryLow-42.12 custom_fields.HawaiiTheme-Information-Technology custom_fields.JobSchedule-Full-time custom_fields.PostAddress-California,San-Francisco,San-Francisco-2425-Geary-Hospital custom_fields.ShiftFilter-Day custom_fields.customtheme-Information-Technology custom_fields.CFSalaryHigh-50.11 custom_fields.LocationName-KP-IT custom_fields.SchemaHiring-Kaiser-Permanente custom_fields.LocationValue-KP-IT custom_fields.employeegroup-Q01|SEIU|United-Healthcare-Workers-West custom_fields.WorkerLocation-Onsite custom_fields.employeestatus-Regular custom_fields.WorkingHoursEnd-05:30-PM custom_fields.JobScheduleField-Full-time custom_fields.WorkingHoursStart-08:30-AM custom_fields.PrefQualification1-<div>-<b>Basic-Qualifications:</b></div>-<div>-<u>Experience</u></div>-<br/><ul-style='margin-top:-0;margin-left:-1px;margin-bottom:-0;'><br/>-<li>Minimum-one-(1)-year-desktop-related-experience-within-the-last-2-years,-providing-routine-end-user-support-ina-commercial-entity.<strong> </strong></li><br/></ul><div>-<u>Education</u></div>-<br/><ul-style='margin-top:-0;margin-left:-1px;margin-bottom:-0;'><li>High-School-Diploma-or-General-Education-Development-(GED)-required.</li></ul><div>-<u>License,-Certification,-Registration</u></div>-<ul-style='margin-top:-0;margin-left:-1px;margin-bottom:-0;'><li>N/A</li></ul><div>-<b>Additional-Requirements:</b></div><br/><ul-style='margin-top:-0;margin-left:-1px;margin-bottom:-0;'><li>Microsofts-MCP-and/or-A+-preferred.<li>Knowledge-of-the-Microsoft-Windows-environment;-and-familiarity-with-an--PC-environment.--Excellent-customer-service-skills.</li></ul><div>-<b>Preferred-Qualifications:</b></div>-<br/><ul-style='margin-top:-0;margin-left:-1px;margin-bottom:-0;'><li>Knowledge-of-computer-hardware/software-repair-and-formal-training-in-the-computer-or-electronics-industry.<li>Associates-degree-in-related-field.</li></ul> custom_fields.LocationDescription-California,San-Francisco,San-Francisco-2425-Geary-Hospital custom_fields.NurseResidencyTheme-Information-Technology custom_fields.VisionServicesTheme-Information-Technology custom_fields.ExternalReferenceCode-1448136 custom_fields.InternalReferralTheme-Information-Technology custom_fields.PhysicianAssistantTheme-Information-Technology custom_fields.CFIsSignOnBonusAvailable-No custom_fields.FacilityServicesandMaterialsManagementTheme-Information-Technology

Desktop Support Associate - NCAL

Primary Location San Francisco, California Facility Name San Francisco 2425 Geary Hospital Employee Status: Regular Worker Location: Onsite Schedule Full-time Scheduled Weekly Hours: 40 Shift Day Salary $42.12 - $50.11 / hour

Job Number 1448136 Date Posted 10/14/2026

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Job Summary:

frontline technical support and guidance in planning, implementation and ongoing operations of LANs and WANs, and implementation of end user computing applications and devices for Kaiser Medical groups and business partners and employees. In general employees are responsible for responding to tickets (inquires or requests for services related to desktop hardware) originating from the National Service Desk . For requests that cannot be serviced over the phone, tickets are generated electronically and distributed via network queue to the relevant location or business line to be resolved by Desktop employees: 1) Incident tickets: all secondary break/fix requests for electronic desktop equipment and 2) Add/Move/change tickets: moving and installing new personal computers and/or ordering and replacing equipment for assigned areas (e.g. building/installing computers for a new office.) Each level includes the skills and duties from the previous level.

Essential Responsibilities:

Entry level position performing standard routine and often repetitive work under supervision of other staff.

Basic Qualifications:

Experience

Minimum one (1) year desktop related experience within the last 2 years, providing routine end user support ina commercial entity.

Education

High School Diploma or General Education Development (GED) required.

License, Certification, Registration

Additional Requirements:

Microsofts MCP and/or A+ preferred.
Knowledge of the Microsoft Windows environment; and familiarity with an PC environment. Excellent customer service skills.

Preferred Qualifications:

Knowledge of computer hardware/software repair and formal training in the computer or electronics industry.
Associates degree in related field.

Primary Location: California,San Francisco,San Francisco 2425 Geary Hospital Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:30 AM Working Hours End: 05:30 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Worker Location: Onsite Employee Group/Union Affiliation: Q01|SEIU|United Healthcare Workers West Job Level: Entry Level Department: KPIT ADMIN - ETS ECS NCAL 2 - 9601 Pay Range: $42.12 - $50.11 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location. Travel: Yes, 20 % of the Time Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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