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Acting as the backbone of our organization, you’ll help support our commitment to total care as you build a career where you can realize your own potential.

Support Services Representative

Primary Location Santa Rosa, California Facility Name Santa Rosa Hospital Employee Status: Regular Worker Location: Onsite Schedule Short Hour Scheduled Weekly Hours: 8 Shift Night Salary $41.08 - $43.22 / hour

Job Number 1453766 Date Posted 10/29/2026

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Job Summary:

Essential Duties and Responsibilities

Ensures sufficient, appropriately qualified staff on a daily basis in accordance with the KP nursing workload management system
Interprets collective bargaining agreements (CBA) to minimize the cost of overtime and/or other premium payments and ensure seniority in vacation selection or other time off;
Follows ranking systems for regular staff in accordance with seniority provisions of contracts and availability submitted by employees;
Documents discussions with staff and management to ensure that contract provisions are followed; may be required to testify at arbitrations or other legal proceedings regarding such documentation.
In accordance with individual facilities guidelines, negotiates with staff to cover vacant shifts; generates and maintains computerized master schedule on a 28-day basis covering all nursing shifts throughout the hospital;
Addresses all urgent staffing/scheduling/payroll situations;
Works with and/or provides necessary information to payroll to ensure employees are paid in accordance with CBAs or other KP policies and guidelines;
Interprets coded timecard modules and process timecards for payment on a bi-weekly basis

Grade 325

Basic Qualifications:

Excellent interpersonal communication skills to work with a variety of personalities and negotiate the necessary coverage for the hospital staff to care for members;
Strong problem solving skills allowing individual to develop creative alternatives to staffing/scheduling/payroll issues;
Excellent analytical abilities of the written word, metrics, charts or other information to determine necessary staffing numbers;
Detail oriented to ensure that discussions with staff and decisions regarding selection of staff are documented in case of disputes;
Must be decisive; able to work independently and make decisions regarding staffing/scheduling/payroll requests or challenges;
Ability to quickly understand and utilize the staffing/scheduling software;
Knowledge of health-care environment preferred;
Must be flexible to meet the needs of the department;
Must be able to work in a Labor/Partnership environment

Primary Location: California,Santa Rosa,Santa Rosa Hospital Scheduled Weekly Hours: 8 Shift: Night Workdays: Week 1: Tue, Wed, Sat; Week 2: Sun Working Hours Start: 04:30 AM Working Hours End: 08:30 AM Job Schedule: Short Hour Job Type: Standard Employee Status: Regular Worker Location: Onsite Employee Group/Union Affiliation: A01|SEIU|United Healthcare Workers West Job Level: Individual Contributor Department: Santa Rosa Hospital - Admin Supp-Nursing Staff Ofc - 0201 Pay Range: $41.08 - $43.22 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location. Travel: No Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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