Pharmacy Care Delivery Specialist III, Clinical Pharmacy

In addition to the responsibilities listed below, this position is also responsible for: helping to interpret, maintain, and implement clinical practice standing orders, drug therapy management protocols and guidelines (e.g., collaborative protocols with providers); coordinating interrelated trainings to continue drug education and staff development in-services for pharmacists, physicians, and other health care professionals, and students; independently providing direct patient care for medication initiation, medication selection, dosage titration, drug monitoring, patient engagement, medication adherence counseling, side effect management, medication discontinuation, with occasional review; regularly collaborating with providers to align drug conversion, drug tapering, and discontinuation initiatives and determine opportunities; independently adhering to initiative implementation of processes and workflow for assigned service areas; following formulary adherence guidelines, seeking input when needed; and implementing new services for a disease state or care grouping/specialty (e.g., MTM) with general understanding of strategy and services, seeking guidance when needed.

• Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.


• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.


• Supports drug education and training efforts by: coordinating interrelated trainings to continue drug education and staff development in-services for pharmacists, physicians, and other health care professionals, and students.


• Supports pharmaceutical patient care and drug therapy by: developing and sustaining productive relationships with care providers and members; providing standard and nonstandard case-specific drug information (e.g., drug therapy, adverse effects, compliance, appropriate use, and handling) to health care providers and members, with regular review; following designated drug therapy needs of patients and/or monitoring progress of therapy through interviews, physical assessment, patient education and clinical laboratory monitoring, with limited guidance; collecting, analyzing, and presenting standard and nonstandard therapeutic outcomes to health care providers to help identify possible drug plan improvements, independently; implementing, tracking, evaluating and reporting utilization, as appropriate, of targeted medications and medication classes to evaluate impact of initiative work to assure safe, rational and cost-effective prescribing; developing, implementing, and analyzing clinicians decisions, support, and feedback using tools, effectively engaging support for the drug use management process; and independently coordinating standard and nonstandard pharmaceutical care and optimal utilization of resources to and from acute and ambulatory patient-care settings.


• Leverages, maintains, and complies with all internal and external quality, safety, emergency, and accreditation policy and procedures by: adhering to all regulatory rules and regulations (e.g., Drug Enforcement Administration [DEA], State Board of Pharmacy, Health Insurance Portability and Accountability Act [HIPAA]) and relevant internal regional and national policies; ensuring patient safety in the preparation and provisioning of care (e.g., medications, procedures, infection prevention), regularly sharing work with team and manager, including consistent use of two patient identifiers and procedural time outs; reporting safety hazards, accidents and incidents, and unsafe working conditions; and collaborating with physicians, other medical professionals, and health plan personnel to provide information about and assure quality and process outcome measures.