Member Travel/Services Clerk

Under indirect supervision, coordinates patient transportation to Honolulu medical providers; obtains airlines tickets from carriers; issues taxi voucher; processes invoices on timely basis; enters travel information into neighbor island database; creates and forwards monthly airline recharge reports to accounts payable in timely fashion; receives patient complaints and resolves first level problems.

• Collaborates with physicians, RN and/or authorized medical personnel re: services needed for patient not available through clinic (e.g. hospitalization); informs and assists patients and members of families regarding travel for members receiving services on Oahu from Kaiser Medical Center facility and other facilities and community organizations; arranges and coordinates patient transfer to Moanalua Medical Center, handling air transportation, taxi pick-up, etc. as appropriate; processes reimbursements to deceased members families for eligible mortuary costs.


• Receives, evaluates, and investigates complaints/remarks from health plan members pertaining to care, charges, membership information, appointments, employee or physician treatment or attitude, system short-comings or improvements, etc.; responds and takes action on matters or refers more difficult concerns to appropriate individual and/or supervisor/department head in order to assure satisfaction or understanding of organizations objectives, reason and behaviors.


• Interprets and implements regional travel policy for patients; manages and revises travel related forms and brochures as needed.


• Provides airline tickets to HPMG physicians and staff as required and recharges tickets to appropriate cost centers on monthly basis.


• Produces month end travel report for proper expense distribution and forwards to general accounting.


• Demonstrates knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups.


• Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.


• Performs other duties and accepts responsibility as assigned.


• Non-Essential Functions

• Processes job posting at Wailuku Clinic.