Physician Practice Program Manager

The Physician Liaison for Maui Health Systems (MHS) supports and implements the marketing strategic plan and establishes, maintains, and grows relationships between providers and/or physician practices throughout the communities of Maui and Lanai and MHS facilities.  Primary liaison activities include communicating with and educating physicians, providers, and office staff for the purpose of relationship development, identification of service improvement opportunities, market intelligence and increasing awareness of MHS service lines and services. The liaison provides a conduit of information and communication between MHS administrative leadership, physicians and the community. Position is subject to travel.

• Establishes and maintains ongoing communication with providers and/or office staff, including routine and follow-up visits, service recovery issues/concerns, educational opportunities, physician alignment, clinical trials, etc.


• Evaluates market data, competitive information and financial data to understand the market and MHS services to perform and maintain the MHS Market Analysis.


• Develops short-term and long-term goals and objectives for building the relationship between the physicians and hospitals that further those goals and objectives of Maui Health. Assists CSO with development of clinical benchmarks for each specialty and monitors performance with the continual goal of improving quality and efficiency.


• Maintains knowledge and adheres to Stark, Anti-Kickback Statutes and IRS regulations to protect the organization and minimize risk regarding regulatory and compliance issues.


• Establish reporting and communication procedures for credentialing of employed physicians. Assists in all physician practice services compliance issues


• Collects and analyzes data to determine staffing patterns in an effort to provide the most efficient service possible. Analyzes and evaluates the delivery of services to improve outcomes. Performs process redesign to support physicians with efficient operations and throughput.


• Provide reports to the CSO and Senior Leadership as directed. Promotes and maintains professional, collaborative, effective relationships amongst all hospital stakeholders to foster a system friendly environment and supporting a team approach to management.


• Assists the CSO, CFO and MHS leadership in the business plan development of business initiatives such as hospital joint ventures.


• Assists the CSO and Senior Leadership in formulating plans and goals for building relationships for new physician practices.


• Conducts special projects, assignments and research programs as directed by the CSO. Maintains a line of positive communication, promotes teamwork, and supports the management team by promoting professional collaboration at all levels. Adheres to patient safety/infection control policies and procedures. Maintains the strictest confidentiality of all facility and facility related employee, patient and physician information.