Supervisor, Pharmacy Care Delivery, Acute Care Pharmacy

In addition to the responsibilities listed below, this position is also responsible for: completing moderately complex tasks to achieve Pharmacy strategic priorities and goals across all inpatient pharmacy practice settings; supervising inpatient operational performance across the assigned service area; supervising, resolving, and guiding task completion for delivery of pharmaceutical care, service, and operations to utilize and integrate centralized support services and technology; ensuring team aligns to quality of pharmaceutical care and services across practice settings, with focus on inpatient pharmacy, and assure regulatory and corporate compliance; overseeing team to evaluate consistent deployment of processes and tools to measure and ensures the quality of pharmaceutical care, operations, and service; managing teams work on appropriate use of pharmaceuticals, consistent implementations of drug use initiatives, and support of care management initiatives; maintaining relationships with medical center leaders and staff (e.g., lab, nursing, physician partners/providers) to provide pharmaceutical consultative advice, oversight, and monitor execution of practices; creating agendas and beginning to facilitate staff meetings, clinical practice meetings, and staff huddles to ensure alignment across teams; updating and revising compounding master formulas, manage formulary dispensing records and templates in Pharmacy dispensing programs; and guiding team, approving, and reviewing medication, supplies, recharges, and inventory to ensure drug availability and mitigate supply shortages.

• Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope.


• Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.


• Oversees drug education and training efforts by: proactively supervising team to provide complex pharmacy and provider education to positively impact patient compliance and prescribing practices.


• Provides pharmaceutical patient care and drug therapy by: managing productive relationships with care providers and members; organizing teams workflow and execution of comprehensive pharmaceutical information e.g., drug therapy, adverse effects, compliance, appropriate use, and handling); leading team to research, organize, identify issues, and/or recommend patient-specific drug therapy plans while evaluating progress of therapy through interviews, physical assessment, patient education and clinical laboratory monitoring, independently; modeling, collecting, analyzing, identifying trends, and/or presenting therapeutic workflow outcomes to health care providers to collaboratively identify drug plan improvements, independently; leading implementation process, evaluating, and reporting utilization, as appropriate, of targeted medications and medication classes, strategizing novel work to assure safe, rational and cost-effective prescribing; supervising the development, implementation, and analyzation process of clinicians or department-level decisions, support, and feedback utilizing tools driving support for the drug use process; and supervising improvements to and coordination of complex pharmaceutical care and optimal utilization of resources to and from hospital, acute, and ambulatory patient-care settings.


• Leads team to monitor services in compliance with state and federal laws, all regulatory bodies, established quality standards and organizational service standards by: supervising adherence to all regulatory rules and regulations (e.g., Drug Enforcement Administration [DEA], State Board of Pharmacy, Health Insurance Portability and Accountability Act [HIPAA]) and relevant internal regional and national policies; ensuring team and self are up to date with policies and procedures and performs in accordance with applicable regulatory requirements and accreditation standards as they relate to the assigned department; encouraging reporting, conducting investigations of, responding to, and resolving escalated member inquiries and concerns from team; and supervising team to collaborate with physicians, other medical professionals, and health plan personnel to assess, resolve, and assure quality and process outcome measures.


• Leads team to carry out implementation and development of drug therapy by: overseeing efforts for proper drug use management across a team; teaching team members how to create moderately complex content regarding utilization of medicine; collaborating with senior health care providers to gather relevant sources on potential changes within the market and upcoming new drugs; collaborating across teams/functions to provide input and oversee standard pharmacotherapeutic drug regimen guidelines and trainings; guiding team to ensure members, patients and/or healthcare providers understand appropriate use, application, and interactions of prescribed medication and provides drug information to relevant healthcare providers; driving application of strategies to ensure achievement of member financial and therapeutic objectives; and evaluating teams reports of member data to assess plan outcomes and carrying out action plans to affect change.